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Microsoft Corporation Client Delivery Partner - Financial Services in Melbourne, Australia

As a Client Delivery Partner , you will be accountable for leading the line of business for one or more of our largest customers for the successful development and execution of transformational programs. Using your solutions expertise and experiences, you will lead a capabilities team dedicated to the success of our customers. This seasoned team of professional services will be accountable to you across the lifecycle to transform our customers business and work within a trillion-dollar addressable market.

Expected Business Outcomes:

The Client Delivery Partner (CDP) is first and foremost a relationship role, establishing trusted, long-term relationships with the customer C-Suite and helping those customer leaders craft business strategy and execute against it. The CDP is a recognized expert in their field with a long track record of executing against the business decisions that they make. Developing and nurturing C-Suite relationships, providing those customers with industry expertise, making them successful in the marketplace, and building a durable trust for Microsoft with persistent and flawless execution rigor are the primary responsibilities of the CDP.

To drive successful execution and be accountable to the customer, you will be responsible for providing executive sponsorship within Microsoft. This includes direct executive oversight of the Business Development, Delivery, and Technical Solutioning capabilities engaged with the account and building a culture focused on business outcomes and customer product realization. Maintaining close relationships with these teams, understanding their strengths, and leveraging them for the customers behalf is critical for the CDP. You will work across Microsoft organizational boundaries with Customer Success, Account Teams, Specialist Sales Teams, Industry Teams, Engineering and Leader Teams, and across the Microsoft Partner (GSI/ISV) delivery landscape to provide alignment with the customers long-term business success and ensure that Microsoft and its partners are delivering against a high bar of quality, performance, and value for the customer.

Responsibilities

Drive outcome-based client value through digital transformation, innovation and industry thought leadership:

  • Leverage industry / functional expertise and relationships to capture thought leadership within an account(s) to shape client strategy and drive business outcomes.

  • Co-create with the client, articulate transformation, and drive innovation.

  • Bring together and orchestrate the power of MFST ecosystem (product teams, sales, services, etc.) to effectively drive impact.

  • Maintaining a high profile in their industry of expertise, participating in industry events and forums, publishing, and nurturing thought leadership.

  • Aligning Microsoft and Partner resources across organizational boundaries to flawlessly execute against customer business priorities.

Build durable, trust-based relationships:

  • Trusted advisor with the client C-suite through an in-depth understanding of the client and their industry.

  • Partner with Microsoft executive team to expand key relationships.

Sustainable growth of the account and development / execution of long-term strategies:

  • Build multi-year vision and account plan in alignment with customer business needs.

  • Manage long-term financials of the account, including funnel development, revenue, and high impact investments.

  • Help originate deals and drive innovative deal construct and solutioning to grow business.

  • Leading execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (business development, delivery technical solutioning, and business analysis).

Leadership and People development:

  • Leading matrixed teams of professional services professionals, providing direct performance feedback, and mentoring future leaders.

  • Providing direction and leadership to Microsoft teams on successful client engagement strategies and scalable solutions.

Qualifications

The ideal candidate will bring:

  • Extensive industry expertise with existing executive relationships and a history of influencing and shaping industry trends and C-Suite decision making.

  • Extensive experience as an operational veteran that has executed against transformation strategies, ensure success leading teams in a complex, matrixed environment, creating clarity, generating energy, delivering results.

  • Extensive industry community leadership experience with virtual or indirect teams; inspiring and fostering a culture of customer centricity and developing deep industry, business, and technology expertise.

  • Extensive management consulting experience, influencing client C-Suite decision making and driving business outcomes.

  • History of aligning client strategy and business objectives with your firm’s assets and capabilities.

  • Strong management, communication, execution skills; a track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across organizational boundaries.

  • Experience running a disciplined customer and business review process with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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