Job Information

Capital One Senior Associate, Process Manager - Data Management in McLean, Virginia

Center 1 (19052), United States of America, McLean, Virginia

Senior Associate, Process Manager - Data Management

As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to our Business Banking clients each and every time. The Sr. Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position, you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

  • Drive process improvement as part of re-engineering efforts across Small Business Bank. Define current state, identify gaps/opportunities, map solutions, and prioritize execution.

  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership

  • Oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes

  • Covers compliance and operational risks and responsible for developing risk management strategies.

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Work closely with data stewards to identify gaps in data registration and help to facilitate working sessions to help understand what those gaps are and coordinate remediation where needed; implement process improvements to drive issue resolution/risk mitigation activities involving Data Management

  • Partner with other LOB’s to drive execution around written policies and procedures related to data compliance.

  • Would assist in conducting periodic internal reviews or audits to ensure that compliance procedures are followed.

  • Position requires strong judgment, problem solving, job specific skills, communication and leadership.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience in Process Management

  • At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications:

  • Bachelor’s Degree

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • 2+ years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.