Live Nation Guest Services - Usher/Ticket Taker in Maryland Heights, Missouri
Position Title: Guest Relations - Usher/Ticket Taker
Location: Maryland Heights, Missouri - Hollywood Casino Amphitheatre - St. Louis
This is a seasonal, hourly position that works concert days only. Job begins in April with trainings and concert season will conclude in late September.
The Guest Service members will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Deliver exemplary customer service with friendly & warm interaction to maintain customer loyalty
Scan barcodes on tickets upon guest entry
Assist guests with ticketing issues and finding seat locations
Directing guests to areas of interest
Gaining knowledge of all venue maps, seating charts and venue policies to appropriately answer questions asked by guests.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Refer unresolved customer grievances to designated departments for further investigation
Assist with venue trash pick-up at conclusion of event
Other tasks as assigned by the Guest Services Manager
Work in an outdoor environment in a variety of weather spring/summer weather conditions
High School Diploma or equivalent preferred
At least 2 years in Customer Service and communications
Strong strategic thinking and creative problem solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
If the above description sounds like you and fits your background, apply online at our Live Nation Careers website to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit www.livenation.com.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.