CASY-MSCCN Jobs

CCC Eligibility Specialist - Application Registration - Marion, IN

Description and Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: * Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information. * Validate and calculate income, assess eligibility, and manage case referrals. * Engage regularly with program participants on a daily basis. * Potentially educate clients on fundamental program services and eligibility prerequisites. * Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility. * Fulfill additional responsibilities as delegated by Management. * Evaluate expedited SNAP questions to determine appropriate scheduling timeframes. * Make outbound calls to clarify or obtain applicant information as needed. * Handle direct return calls for applicant scheduling. * Complete initial reviews of multi-program and single program applications, as well as health coverage applications received through the Federal Marketplace. * Conduct comprehensive research in multiple cases to determine if applicant(s) are known in the Master Client Index. * Appropriately identify through complex research if the application should be associated to an existing case file in the eligibility system or if a new case file should be created. * Complete outbound calls to schedule SNAP, TANF, and specialty Medicaid Program interviews. * Experience in CCC application registration work required. * Process returned mail, indexing it to the client case and routing it to the RCC. * Checks various system interfaces and exchanges to verify Customer information. * Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. * Contacts customers to clarify eligibility information if necessary. * Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive. * May educate customers on basic program services and eligibility requirements. * Meet Quality Assurance (QA) and other key performance metrics. * Maintains updated knowledge of project and corporate policies and procedures. * Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant. * Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner. * Ability to identify risk by escalating to management and routing technical issues to the appropriate staff. * Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination as business needs may warrant. * Assist in answering all in-coming phone calls from customers as business needs may warrant. * Meets all performance requirements associated with eligibility processes. * Performs other duties as may be assigned by management.

Minimum Requirements: * High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. * High school diploma, GED, certification, or equivalent experience required.

Background and Experience Required: * Experience with social services preferred; Indiana Eligibility experience strongly preferred. * Strong critical thinking and problem-solving skills. * Works on assignments that are moderately difficult, requiring judgement in resolving issues. * Understands implications or work and makes recommendations for solutions. * Accurate data entry skills and the ability to type at least 40 keystrokes/minute. * Strong interpersonal skills. * Ability to build positive relationships among customer and state eligibility consultants. * Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills. * Ability to perform comfortably in a fast-paced, deadline-oriented work environment. * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently. * Must be able to remain in a stationary position for an extended period of time. * Work is constantly performed in an office environment.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Hourly Base Pay Minimum for this Position $ 18.00

Hourly Base Pay Maximum for this Position $ 18.00