Job Information

Manulife Lead for Contract Management in Makati City, Philippines

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The job holder is responsible for leading the contract management function to ensure effective governance and adherence to processes as required by the various entities within the company as well as external partners and vendors.

Vendor Management

  • Vendor Governance

  • Maintain and update the capacity plan of each Vendor as needed. Ensure all demands are logged, status of interview per date are written, assign resource to project and communicate roll off plans.

  • Prepare and/or review monthly governance deck with Vendors that consist of topics covering delivery updates, resourcing updates, financials and important item to highlight before discussing with management team.

  • Attend weekly and monthly governance and ensure all topics are discussed. Address any inquiries and concerns accordingly.

  • Document any action items or ask Vendor to document it as needed

  • Upload the monthly governance deck to the Sharepoint site and the minutes of meeting

  • Address concerns relating to contingent workers such as issues in onboarding, timesheets, work performance, and other issues that may arise. Gather concerned people and establish common communication (i.e meetings) to come up with a solution to mentioned issues

  • Coordinate with Vendor or management such as Hiring updates, aging of open demands, headcount report, etc.

Contract Management

  • Contract Governance

  • Manage overall progress of all contracts initiated by ETS Regional with partners (MITDC, MBPS, and Third Party)

  • Maintain and update accordingly a contract tracker which monitors each contracts focusing on budget and renewal timings. Coordinate with SOW owners on requirements both in resources and timelines

  • Prepare and present monthly contract updates and address any inquiries and concerns

  • Prepare adhoc report pertaining to SOW overall progress as needed (Management report/update, Service Catalogue, Serve Level review, etc)

  • Contract Documentation and Sign off

  • Coordinate with vendor all requirements raised by ETS Regional and liaise to draft contracts

  • Create procurement requisition to initiate process and ensure closure at each stage or until the contract is signed and executed.

  • Create and/or review cost estimation file which will then be incorporated with the contracts.

  • Endorse and manage the review of contracts and cost estimation with Finance team, PMO Leaders and Delivery Managers

  • Address any concerns from the contract and cost estimates from Finance, PMO Leaders and Delivery Managers before endorsing to Business Units

  • Endorse the contract and cost estimation to Business Units and ensure any concerns are addressed.

  • Upon approval of the contract and cost estimation, manage the signing of the documents.

  • Once signed, communicate updates to the project team and attach a soft copy of the signed contracts.

  • Endorse the contract to Ivalua Procurement team for upload in procurement tool and Finance team for reference in the invoicing.

  • Upload signed contracts in Sharepoint site.

Invoice Management and Payment

  • Facilitate and validate the payment of invoices with BUs or consumers ensuring timely closure to avoid penalties.

  • Monitor invoice payments to respective vendors.

Procurement Management

  • Regional Procurement

  • Participate in the RFP (Request for Proposal), proposal presentation and bidding for Strategic Vendors

  • Work with Procurement team in gathering and consolidating requirements, follow through any open inquiries and concerns and archive documents in SharePoint site

  • Participate and provide feedback in the evaluation and selection of strategic vendors based on Procurement guidelines and documents

  • As needed, conduct walkthrough with selected Strategic Vendors on the expectation and requirements for contingent workers based on demands.

  • As needed, monitor and address any concern with the performance of Strategic Vendor. Work with Procurement in identifying gap, coming up with resolution to address concerns and monitor for at least 1 month on any progress.

  • Draft, update and maintain Vendor spend analysis for all strategic vendors to ensure running spend is within the contract. Work with procurement for any needed contract negotiation and addendum as needed

  • Draft and/or review Master Service Agreement, Statement of work and change request with Vendor based on the agreed work engagement

  • Diligently upload request in Procurement tool to track progress of contracts with Vendor

  • Attend calls for review of Vendor contracts with Procurement Intake Team and Paralegal team. In case of any changes in the Vendor contract, address as needed with Vendors.

  • Attend regular Procurement governance call and prepare needed data and reports accordingly.

  • Participate in any procurement related adhoc reports, presentation and discussion as needed.

Skills and Experience:

  • 3-5 years of experience in global supply chain management and/or vendor management and/or contract management

  • An interest in sourcing and procurement principles, best practices, and tools

  • Proficiency in Microsoft Excel and knows basic formulas.

  • An interest in how technology supports Manulife's strategy

  • Strong detail orientation

  • An interest in working with numbers and creating reusable templates

  • Comfortable drafting and sending communications to large audiences

  • Awareness of data and cloud technology stack

  • Understands cross team structures, team cultures, cooperation & information sharing within the company

  • Some understanding of internal processes and how to manage to expedite outcomes

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .