Job Information

Nelnet Training and Development Supervisor in Madison, Wisconsin

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are looking for a dynamic leader to join our Global Training and Development team! In this role, you will consult and partner with Nelnet lines of business to align goals and objectives as well as execute and supervise all facets of the departmental training resources. Responsible for supervision, development, facilitation and administration of training material related to Nelnet products and services.

  • Assist in the design, development and delivery of training programs for a number of mediums (in-person, web, etc.) - Maintain courses including training plan, learning activities, student and facilitator manuals, etc. in the LMS relevant to the business area i.e. SharePoint or Nelnet Learning Portal - Track participation and evaluate effectiveness of training programs through various assessment and feedback mechanisms. Addresses potential changes or improvements. - Lead, train, retain and develop trainers. Provide feedback to trainers and the leadership team regarding performance. Provide one-on-one coaching to assist in improve quality. - Assist in the coordination, content development, and coaching for a variety of events (i.e. meetings, training sessions, etc.). - Keeping up to date with developments in training by reading relevant news sources, going to meetings and attending relevant courses. Strive to make a difference through continued self-improvement. - Report staffing, production, and budget. Develop, maintain and distribute reports. - Monitor and appraise team and systems as applicable. Analyze long-term impacts and plans accordingly. - Act in place of manager in absence. - Lead and participate in multiple Loan Service projects. - Ensure compliance with Federal regulations and departmental policies. - Provide information to other areas of the company. - Act as a liaison to Nelnet business areas in order to develop, document, implement and communicate/ train policy/procedural changes. - Partner with other Nelnet groups to design, package and distribute materials. - Conduct informal and formal research as required per assignment.

EDUCATION: Bachelor’s degree preferred. EXPERIENCE: - Student loan servicing or financial aid training experience or project management experience preferred. - 5 years general work experience, with 2 years loan servicing experience in a technical or training capacity. 3 years supervisory or leadership experience. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: - Service Excellence - Oral and written communications - Working with MS Office - Problem Solving - Manage multiple conflicting priorities & consistently meet deadlines. - Decision Making and Critical Thinking - Leadership - Team Management and Team Building - Planning: Tactical, Strategic - Managing Workforce Diversity - Project Management - Presentations - Facilitation - Training/Development

Colorado Candidates: Salary range for this role is $54000.00 - $62000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

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