Merck Rancher Success Specialist (Remote) in Madison, Wisconsin
The Customer Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data.
The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.
Key responsibilities may include, but are not limited to:
Train end user to successfully enter, interpret and analyze the Vence technology data
Customize user portal and user reports to improve the user experience with software.
Recommend changes to customers current process allowing for full implementation of Vence technology.
Consult with owners, managers and users as required to improve customer experience.
Ensure all questions are expediently addressed, resolved and documented in CRM.
Recommend additions to quick guides and customer communication for improvements.
Assist with gathering of testimonials, case studies and video clips.
Actively raise issues and recommend improvements to support services.
Use project management skills and organization to successfully manage multiple projects at once.
Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
Interface with Engineering to recommend improvements for Vence technology
Assist marketing to write newsletter and Ag media stories related to Vence technology
Work with Sales and Marketing to organize User groups and farm demonstration.
Background & Education:
- Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is preferred.
Excellent interpersonal communication and presentation skills
Successful candidate must be flexible and have the ability to adapt to a changing environment
Able to quickly build trust and rapport with customers.
Time management and strong organizational skills.
Must possess a valid U.S. motor vehicle driver’s license without restriction.
Excellent written, verbal and MS office skills.
Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.
Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.
Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected salary range:
$72,880.00 - $114,600.00
Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Flexible Work Arrangements:
1st - Day
Valid Driving License:
Requisition ID: R258925
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