Job Information

SSM Health Information Technology Site Support Analyst in Madison, Wisconsin


Do you enjoy providing onsite IT support to internal customers? Do you have 3 years experience with this type of work? If so, we'd love to talk with you! This is an exciting opportunity to join a mission-minded organization!


  • Provides troubleshooting, training and implementation of clinical and business systems.

  • Coordinates desktop, laptop, telephony and peripheral device support.

  • Documents and troubleshoots issues.

  • Promotes IHT standards and procedures in completion of work activities.

  • Supports Active Directory tools including group management, script execution, GPO and software deployment, folder and file share access.

  • Supports multiple operating systems including Windows, iOS, and Android.

  • Ensures that network devices are maintained with current virus protection and software patches.

  • Works with Enterprise Network Services to implement and maintain technology standards for WAN and LAN connectivity and all infrastructure components required to maintain a highly available network.

  • Documents and troubleshoots issues while appropriately utilizing the service ticketing system.

  • Performs other duties as assigned.


  • Bachelor's degree in computer science or related field, or equivalent years of experience and education


  • Three years' experience


  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

  • Frequent keyboard use/data entry.

  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.

  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

  • Rare climbing.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.