CASY-MSCCN Jobs

CASY-MSCCN Logo

Job Information

CompuCom IT Service Desk/Help Desk Agent I in Louisville, Kentucky

Why CompuCom? (Overview)

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Service Desk/Help Desk Agent I role.

This position is remote and will require you to interact with your colleagues and leadership remotely. US-based applicants only. Full COVID-19 vaccination will be required.

Our IT Service Desk/Help Desk Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.

What We Need & What You'll Do (Responsibilities)

  • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution

  • Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction

  • Provides case status updates to management and end-users per service level guidelines

  • Support and maintain effective relationships with users

  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

  • Provide support for PCs, laptops, printers, cell phones, and tablets etc.

  • Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)

  • Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

  • Communicates with customers at all levels of technical and non-technical skills sets

  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management

Who You Are (Qualifications)

  • 1-2 years of related work experience preferably in an IT Service Desk/Call Center environment

  • AA degree or technical training preferred or equivalent combination of education and experience

  • Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred

  • Certification in relevant IT products/technologies a plus

  • Focus on providing exceptional customer service

  • Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers

  • Ability to type while in involved in a conversation, at least 30 WPM

  • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers

  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

  • Working knowledge of the Microsoft Office application suite including MS Outlook

  • Active Directory and Exchange experience preferred

  • Solid analytical/cognitive skills to troubleshoot complex and technical problems

  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

  • Demonstrated capability to achieve results under pressure in a fast-paced client-driven environment

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Apply/Socialize

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

Socialize this job opportunity to a friend, colleague, or family member:

(function(p){function q(){var a=location.href;if(a){if(a.match(/mode=submitapply/i))return"icims-9k/a17";if(a.match(/\/login/i)||a.match(/from=login/i))return"icims-ue8/a7";if(a.match(/jobs\/(\w+)/)&&a.match(/\/job/))return"icims-te8/a31"}return"icims-ud/a41.png"}"function"!==typeof String.prototype.trim&&(String.prototype.trim=function(){return this.replace(/^\s+|\s+$/g,"")});var m=function(a){var d=Array.prototype.forEach,e=Array.prototype.map;this.each=function(a,e,c){if(null!==a)if(d&& a.forEach===d)a.forEach(e,c);else if(a.length===+a.length)for(var b=0,f=a.length;b>>16)&65535)<<16)&4294967295;b=b<<15|b>>>17;b=461845907*(b&65535)+((461845907*(b>>>16)&65535)<<16)&4294967295;c^=b;c=c<<13|c>>>19;c=5*(c&65535)+((5*(c>>>16)&65535)<<16)&4294967295;c=(c&65535)+27492+(((c>>>16)+58964&65535)<<16)}b=0;switch(f){case 3:b^=(a.charCodeAt(e+2)&255)<<16;case 2:b^=(a.charCodeAt(e+1)&255)<<8;case 1:b^=a.charCodeAt(e)&255,b=3432918353*(b&65535)+((3432918353*(b>>>16)&65535)<<16)&4294967295,b=b<<15|b>>>17,c^=461845907*(b&65535)+((461845907*(b>>>16)&65535)<<16)&4294967295}c^=a.length;c^=c>>>16;c=2246822507*(c&65535)+((2246822507*(c>>>16)&65535)<<16)&4294967295;c^=c>>>13;c=3266489909*(c& 65535)+((3266489909*(c>>>16)&65535)<<16)&4294967295;return(c^c>>>16)>>>0},hasLocalStorage:function(){try{return!!window.localStorage}catch(a){return!0}},isCanvasSupported:function(){var a=document.createElement("canvas");return!(!a.getContext||!a.getContext("2d"))},getCanvasFingerprint:function(){var a=document.createElement("canvas"),d=a.getContext("2d");d.textBaseline="top";d.font="14px 'Arial'";d.textBaseline="alphabetic";d.fillStyle="#f60";d.fillRect(125,1,62,20);d.fillStyle="#069";d.fillText("http://www.app-cast.com", 2,15);d.fillStyle="rgba(102, 204, 0, 0.7)";d.fillText("http://www.app-cast.com",4,17);return a.toDataURL()}};(function(a,d){d.call(a)})(p,function(){try{var a=null,d=null;(d=location.href&&location.href.match(/jobs\/(\w+)/))?a=d[1]:sessionStorage&&sessionStorage.getItem("jobId")&&(a=sessionStorage.getItem("jobId"));var e=a;var f=(new Date).getTime();var h=99999999999*Math.random();var c=(new m({canvas:!0})).get();a:{a="$T{Submittal}.$T{Person}.$F{PersonID}";if(!a){var b=document.head.innerHTML.match(/\'application complete\', \'\w+\', (\w+)/i);if(b)a=b[1];else if("undefined"!==typeof _c2a)for(b=0;b<c2a.length;b++){if("Apply"===c2a[b][0]){var k=c2a[b][2];break a}}else"undefined"!==typeof ebOrderID&&ebOrderID&&(a=ebOrderID)}k=a}window.acCookieSource="null";window.acPixel=!1;window.acEmployerId='&e=3172&ent=8'}catch(r){}try{sessionStorage&&e&&sessionStorage.setItem("jobId",e);var l=document.createElement("iframe"),g=q(),n="https://click.appcast.io/"+g+"?r="+encodeURIComponent(document.referrer)+(e?"&jid="+e:"")+"&tn="+f+"&rn="+h+ "&fp="+c+window.acEmployerId;k&&(n+="&jsid="+k);l.src=n;l.style.display="none";document.body.appendChild(l);/te8\/a31/i.test(g)?window.acAction=0:/ue8\/a7/i.test(g)?window.acAction=1:/9k\/a17/i.test(g)&&(window.acAction=2)}catch(r){}})})(window);

Posted Date6 days ago(10/13/2021 1:52 PM)

Posting Location Remote

Req # R0025414

Category IT

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

DirectEmployers