TEKsystems Helpdesk Technician in Louisville, Kentucky
We are looking to add 3 helpdesk technicians to our client's staff which will work in their Louisville, KY office location. These resources will be providing Tier 1 support to employees in the field, locally at corporate and in their partner hospitals around the country.
•Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and / or hardware
•Will communicate by telephone, text, email or in person with customers
•Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution
•Must be able to assist customers at all levels of technical knowledge with their problems
•Will gain proficient working knowledge of the system, software and applications they are responsible for supporting
•Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to customers
•Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times when communicating with customers
•Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
•Will identify trends in incoming issues and effectively communicate the finds to the next level of support
•When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to a more experienced service desk professional, system administrator, or other IT department personnel as appropriate
•Will maintain productivity standard as set forth by supervisor at or above 100% at all times
Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications
•Proficiency in windows operating system and supported applications
•Strong understanding of current computer, telephonic and mobile technology
•Excellent verbal and written communication skills
•Ability to think quickly, methodically, and logically under pressure
•Ability to multitask and prioritize a busy workload
•Strong Customer Service Skills
Helpdesk, Windows 7, desktop administration, Active Directory, VPN, Remote, customer service, application support, Ticketing system, Support
Top Skills Details:
Helpdesk, Windows 7, desktop administration, Active Directory, VPN, Remote, customer service, application support
Additional Skills & Qualifications:
These resources need to have excellent communication and customer service to support the end users in the best way possible. They will need to be organized and have the ability to document effectively so the end user has a great experience.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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