Job Information
WSP CSR in Louisville, Kentucky
Process customer inquiries as inbound phone calls, mail and email to include, but not limited to, payments and updatesAddress customer disputes.Recognize and alert the Customer Service Manager of any unusual customer problems and trends seen in customer calls.Process all returned mail.Ensure proper postage/shipping costs is affixed to outbound envelopes/packages.Investigate and provide information for any court hearings or public requests.Handle cases through the Case Management System, including Better Business Bureau (BBB) complaints, state escalations, subpoenas and law enforcement requests.Handle and maintain large accounts (fleets and rentals).Perform various clerical functions to include filing, handling deliveries, etc.Process customer requests for new and additional transponders.Ensure transponders are properly stored at the completion of each shift per Standard Operating Procedure.Assist with monitoring and requesting supplies needed.Meet or exceed performance criteria and comply with company policies and procedures.