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KPMG Manager, Client Experience (CX) Account Manager in Los Angeles, California

Business Title: Manager, Client Experience (CX) Account Manager

Requisition Number: 66751 - 8

Function: Audit

Area of Interest:

State: CA

City: Los Angeles

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Client Experience to join our Audit Growth organization.

Responsibilities:

  • Apply the audit's practice Client Experience (CX) framework to execute a CX plan that aligns with the Voice of our clients

  • Identify strategic insight and Accelerators that need to be executed at the account level that will have maximum impact on the account's relationship strength, growth goals and retention

  • Create CX plans that prioritize client needs, account team goals and drive client demand, focused on tailored and measurable account-based impact and client experience initiatives (e.g. client events, collateral, share forums, digital and social programs, etc.)

  • Activate and deploy relevant industry and functional marketing campaigns to client targets

  • Create and execute strategic relationship development strategies that align to the client journey

  • Apply an understanding of the firm brand, solutions, corporate assets, industry trends and data driven insights to drive demonstrable growth for each assigned account

  • Manage and track Best Actions, timelines and deadlines as it relates to your client's teams CX plan

Qualifications:

  • Minimum five years of recent experience in a related role desired, such as account or relationship management, coordination of strategic account level initiatives or relevant experience, preferably in a professional services environment

  • Bachelor's degree from an accredited college or university or equivalent work experience

  • Progressive and strategic account management experience on large global or complex accounts

  • Account-based project management, marketing strategy experience, including the development and implementation of measurable strategies

  • Excellent written and verbal communication skills

  • High level of emotional intelligence and ability to anticipate client needs

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL: 4

GF: 15313

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