KPMG Associate, Client Experience Operations in Los Angeles, California
Business Title: Associate, Client Experience Operations
Requisition Number: 70374 - 8
Area of Interest:
City: Los Angeles
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate, Client Experience to join our Audit Growth organization.
Execute on the completion of certain elements of the CX strategy at the account level through regular interactions with the client team
Oversee the administration of the CX program and client profile in the CX database (CX assessments, assignment and completion of action items)
Support the development of CX plans that prioritize client needs, account team goals and drive client demand, focused on tailored and measurable account-based impact and client experience initiatives (client events, collateral, share forums, digital and social programs)
Develop an understanding of CX needs and preferences on a portfolio of accounts through active collaboration with the client team, in addition to other relevant sources (market intelligence, industry briefs)
Gain familiarity with Accelerators that need to be executed at a portfolio level that will have maximum impact on the account's relationship strength, growth goals and retention
Apply an understanding of the firm brand, solutions, corporate assets, industry trends and data driven insights to drive demonstrable growth for each portfolio of accounts
Minimum two years of recent experience in a related role desired, such as operational or relationship management, coordination of strategic initiatives or relevant experience, preferably in a professional services environment
Bachelor's degree from an accredited college or university or equivalent work experience
Progressive and strategic account management experience on large global or complex accounts
Portfolio-based project management, marketing strategy experience, including the development and implementation of measurable strategies
Excellent written and verbal communication skills
Proficiency in at least one CRM system: Microsoft Teams, Salesforce, relational databases
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
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