Job Information

UCLA Health Administrative Assistant II-Floater in Los Angeles, California


As our Administrative Assistant II-Floater for the Department of Urology,your responsibilities include answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, assisting with obtaining insurance pre-certifications and referral authorizations. In this role, you will also process requests for medical records, process medication refill requests, and assist with processing disability and return-to-work forms for patients. The AA II will travel and work at other UCLA Urology clinics throughout the community as assigned by the supervisor for coverage.Qualifications


Demonstrated basic knowledge of physician office policies and procedures.

Demonstrated computer skills including word-processing, use of spreadsheets and data entry.

Ability to communicate effectively with medical, nursing and administrative personnel, regulatory agencies and study sponsors.

Skill and experience in operating office machines including hospital based computer systems, IBM computer.

Skill and experience in composing clear and understandable written memos and using correct grammar.

Skill in prioritizing assignments to complete work in a timely and accurate manner.

Skill in communicating with patients, families and referring physicians with diplomacy

Knowledge of basic medical terminology.

Superior typing skills to prepare correspondence, reports and other written materials with

speed and accuracy

Skill in prioritizing assignments to complete work in a timely manner when there are changes

in workload and assignments, pressures of deadlines, aml/or a heavy workload.

Ability to work flexible hours and travel to other Urology clinics as assigned.


Knowledge of UCLA School of Medicine and hospital nursing processes.

Familiarity with physician office billing procedures

Knowledge of MCCS scheduling system and Care Connect System

Fluent in Spanish

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.