Job Information

Institute for Community Living, Inc. House Manager-QU539504 in Long Island City, New York


NOTE: All applicants must comply with ICL”s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).


Under the supervision of the Operations Director, the House Manager or Client Care Manager supervises andcoordinates activities of assigned counselors and other staff, coordinates activities with Residence SocialServices staff, support and security staff, oversees activities of the residents and monitors physical plantconditions that impact the safety and security of residents, staff and facility assets.


To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Assists in Providing Clinical Services

  • Serves as liaison between clients and clinical staff. Meets with the Clinical staff to get up to dateinformation on clients.

  • Conducts intake interviews, orientation of clients to facility rules and regulations. Escorts newintakes to the Clinic for risk assessment interviews within established time frame.

  • Maintains logbook documenting all activities in the shelter on the assigned shift and noting anyvariance to the normal day-to-day operation. Emails copies of Shift Activity and Daily Activityreports to Management after each tour.

  • Maintains accurate head count; monitors the census and placement of clients to assure compliancewith DHS rules and regulations

  • Assigns and coordinates staff activities

  • Provides oversight for assigned shift

  • Ensures staff operate according to all government regulations and ICL policies and procedures

  • Responsible for ensuring accuracy of and timely completion of required documentation

  • Ensures appropriate crisis intervention occurs as needed

  • Ensures staff receive relevant information regarding program operations

  • Provides direct care coverage as needed

  • Assists in the admission and orientation of new residents

  • Coordinates and conducts fire drills as scheduled

  • Develops precise and detailed incident reports and emails them to Management within establishedtime frame.

  • Works collaboratively with onsite security

Assists in Directing and Supervising Staff

  • Manages and oversees all aspects of the facility in the absence of the Program Director, AssistantDirector, Director of Operations and/or Social Services Directors

  • With the Operations Director’s authority establishes and maintains work schedules in accordancewith ICL policies and procedures

  • Ensures assigned staff’s compliance with agency time and attendance policy

  • Conducts staff supervision in accordance with division expectations and ICL procedures

  • With the Operations Director’s approval conducts disciplinary action as needed

  • Assists in the recruitment, selection, training and orientation of new employees

Assists in Providing Quality Management Oversight

  • Assists in ensuring program is in compliance with all state and federal regulations and all ICLpolicies and procedures

  • Ensures that Plans of Corrective Action are implemented and adhered to

  • Regularly reviews and monitors staff activities and makes recommendations to OperationsDirector

  • Participates in all activities to improve quality of services provided.

Other tasks as may be assigned

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIEs: This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of executive management.

  • Ability to coordinate activities of staff and integrate as part of a multidisciplinary team

  • Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated

  • Ability to manage resources

  • Ability to solve problems effectively

  • Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with dueunderstanding of and consideration for cultural differences.

  • Ability to serve as a role model to residents/residents.

  • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivitystandards

  • Ability to complete written forms and reports in an accurate and timely manner.

  • Ability to communicate effectively with staff, residents/residents, families, and the public.

  • Ability to prepare accurate and timely documentation, reports and other written material as assigned.

  • Ability to secure the cooperation of and work effectively with others

  • Ability to work independently, and to conform to all applicable safety and accountability measures

  • Ability to be aware of other’s reactions and understanding why they react the way they do

  • Ability to actively looking for ways to help people, be compassionate and hopeful

  • Ability to talk to others to effectively convey information

  • Ability to listen to what other people are saying and asking questions as appropriate

  • Ability to identify the nature of problems and propose solutions

  • Ability to report for work as scheduled on a consistent basis

  • Ability to understand and adhere to internal and external laws, rules, and policies


High School diploma or GED plus 4 years human services experience. College credits, can be substituted forup to 2 years of the above experience ( I year of college = 1 year of experience). Some supervisory experiencepreferred.