Job Information

Pet Supplies Plus Pet Services Specialist in Livonia (Headquarters), Michigan

The Pet Services Specialist will primarily be accountable for the implementation, traction, and success of the Paragon program within Pet Supplies Plus. The success of the Paragon program is paramount to growing services sales.

This role will also be responsible for working with all cross functional departments to development and implement key initiatives, processes, and systems that support the Services Department strategies. This role will take a strategic view of the business and inspire the store leaders and franchisees to achieve and exceed financial services targets while instilling the brand expectations and making a positive impression in their Neighborhoods.

The Pet Services Specialist will:

  • Consistently monitor and report Paragon student traction weekly.

  • Develop, implement and follow-up on actionable plans to support students that are not on track.

  • Partner with Field and Store Leaders weekly.

  • Travel frequently to both corporate and franchise stores to support students.

  • Build programs that support the Services Training Coaches and hold them accountable for their responsibilities.

  • Analyze, interpret, and share reporting of metrics and KPIs to measure continuous improvement.

  • Positively influence franchisees without direct supervisory authority.

  • Develop operational enhancements that improve the training program and make the stores easier to run.

  • Coordinate execution of all components of partnership agreement.

  • Develop effective training and communication tools for stores to utilize to drive services traffic.

  • Develop and maintained strong and on-going partnerships with key contacts and third-party vendors.

  • Support identification and recruitment of new groomers and students.

  • Executed implementation of all assigned projects.

PAWsome Pet Services Specialist will have:

  • 1 year of related experience.

  • Strong communication skills both verbal and written.

  • Ability to translate ideas into actionable plans.

  • Strong administrative skills and analytical skills.

  • Ability to influence and hold others accountable.

  • Ability to travel to stores and set up store services and train.

  • Knowledge of the grooming business and grooming procedures a plus.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 560 locations in 36 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 61 overall in Entrepreneur Magazine's 2021 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit


We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Street: 17197 N. Laurel Park Drive