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Union Bank and Trust Company Mortgage Loan Servicing Representative in Lincoln, Nebraska

Position Summary: The Mortgage Loan Servicing Representative will process a variety of incoming service request items and perform loan maintenance on real estate secured loans. Each representative is responsible for select essential functions from the list below and be cross-trained for back-up support on all.

Essential Functions:

  • Complete loan servicing maintenance on customer accounts including payments, payment adjustments, amendment changes and loan updates while ensuring proper documentation is received.

  • Work with consumers, branches and internal customers to provide exceptional customer service.

  • Maintain and follow up on hazard insurance documentation for real estate backed loans.

  • Board in-house mortgage loans from origination system utilized by the bank to core servicing platform.

  • Process and board participation loans at investor purchase.

  • Verify reports daily to ensure all loans from previous business date boarded without errors.

  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.

  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.

  • Regular and reliable attendance is an essential function of this position.

  • Perform other job related duties or special projects as assigned.

    Qualifications:

  • Minimum 1 year Mortgage Servicing experience strongly preferred.

  • Minimum 1 year customer service experience required.

  • Previous banking/lending experience and working with banking software preferred.

  • Proficient in Microsoft Office Products.

  • Strong researching abilities.

    Preferred Talents:

  • Organized

  • Independent with good judgment

  • Multi-tasker

  • Accurate and detailed

  • Effective communicator – written and verbal

  • Positive with strong focus on customer service

  • Focused on process improvement

  • Deliver a high level of customer service

    Working Environment:

    Light work-ability to lift and/or carry up to 20 lbs. occasionally.

    Indoor Work: Rarely exposed to outdoor elements or hazards.

    PLEASE VIEW THE APPLICANT TERMS & CONDITIONS (https://www.ubt.com/ubt-employment-terms-conditions) BEFORE PROCEEDING WITH YOUR APPLICATION.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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