Job Information

Kelly Services Pharmacy Customer Service Rep in Lewisville, Texas

Pharmacy Customer Service Representative

Lewisville, TX

Kelly Scientific Resources is currently seeking a Pharmacy Customer Service Rep for one of our top healthcare clients in Lewisville, TX.

As a Pharmacy Customer Representative, you will be responsible for handling approximately 50 to 150 inbound/outbound calls per day with ability to determine needs and manage accordingly.

Accountabilities in this Role:

  • Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications

  • Enter detailed information into company proprietary software while conversing via telephone

  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

  • Understanding of HIPAA and PHI


  • Certified Pharmacy Technician

  • High School education required

  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience

  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

  • Knowledgeable of insurance billing methods and general pharmacy operations a plus

  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.

  • Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting

  • Strong attention to detail and quality documentation

  • Exceptional verbal communicator with friendly tone, empathy and customer centric focus

  • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams

  • Continuous learner with a desire to move into a senior level role

  • Solid work ethic and driven to achieve daily/weekly metrics

  • Adherence to company attendance policies

Work Schedule : 8:30am-5pm; M-F; Temp-to-Hire (90 days)

Pay rate : $16.50 per hour/Weekly Pay

Why Kelly ® ?

With Kelly, you’ll have access to some of the world’s highest regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at