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Thermo Fisher Scientific IT Analyst in Lengnau, Switzerland

Position Summary:

The IT Analyst will support local end-users and provide services to the Thermo Fisher location in Lengnau, Switzerland. S/he will install, configure and administer local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. They will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:

  • Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes

  • Protect data, system security and data privacy

  • Assist with IT projects and roll-outs

  • Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)

  • Keep IT management up to date on progress and occurrence of any issues at supported sites

  • Provide agreed IT services for one or more sites

  • Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs

  • Participate in quality solution and improvement processes to resolve common user requests and issues

  • Assist with any infrastructure changes to improve performance, cost, or functionality

  • Escalate problems as necessary

  • Participate in site compliance, especially with regard to IT directives, policies and initiatives

  • Assist the local business leaders with coordinating business and IT support activities

  • Keep track of IT inventory (Hardware, Software Licenses) and validation status

  • Maintain IT related documentation

Minimum Requirements/Qualifications: (Bullets)

  • BS in Computer Science or Engineering, certified IT specialist or comparable

  • Good knowledge of Windows O/S and PC hardware

  • Experience with Microsoft Office product family

  • Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.

  • Constant learning attitude to keep broad IT knowledge up to date

  • Customer focused attitude

  • Good written and verbal communications skills

Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

  • Experience in desktop support, system integration or comparable areas

  • Excellent French and good English language skills (spoken & written)

  • 3 years experience preferably in medium to large sized companies

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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