Job Information

Aston Carter WORK FROM HOME - Bilingual Customer Service Representative (ENG/FR) in Laval, Quebec


Location: Saint-Laurent, Quebec. WFH for now.

Job Description:


Provides exceptional customer service for new and/or existing customers with inbound inquiries via phone or email (ie: quotes, order entry, and service requests) by probing to uncover customer needs, identifying solutions to meet need, following up on open issues, and seeking ways to add value while creating a remarkable experience for both internal / external customers.

Inclusive of handling emails and calls daily, back office functions including but not limited to, rejection, back order, and invoice dispute reports will also be done on a daily basis to ensure pre/post sale support for all new and/or existing customers.

  • Workload- 60% emails, 40% calls- average of 32 transactions per day.

  • Calls are both in English and French (70% French/30% English)


  • Bilingual in English and French (written and spoken)

  • Customer service experience

  • Good computer skills (MS Office and comfortable learning new tools)

  • Good wifi and computer


  • Full time, job opportunity

  • Weekly pay and optional benefits

  • Fully bilingual – English and French, written and spoken (ability to understand and be understood).

  • 1-3 years of experience as a CSR, or Customer service (face-to-face) in a relevant industry

  • Basic computer skills (MS Office, basic typing/data entry skills)

  • High school diploma

  • Opportunity to work from home and get a better work/life balance.

  • Entry-level office position.

  • Benefits package

Please note: Those not bilingual in French and English will not be considered

À propos d'Aston Carter:

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec) Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)