Job Information

MGM Resorts International Executive Director, Technology Operations & SRE (Corporate) in Las Vegas, Nevada


Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The Executive Director of Technology Operations and Service Reliability Engineering will be responsible for overseeing the teams for ITSM, IT Operations, Service Reliability Engineering, and Cloud Financial Operations. This role is accountable for all strategies, projects, programs, initiatives, and operations across this area including Cloud SRE/FinOps, IT Service Center, and Technology Operations including managing the service restoration teams and the ITSM process for the enterprise. We are working on a number of transformational capabilities in this space so extensive experience with Cloud, SRE, FinOps, Automation, AI, ML, and ITSM is desired. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.


  • Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology networks for domestic integrated resorts and other corporate locations. Maintain accountability for Labor scheduling and budgeting.

  • Collaborate with the properties/Corporate IT to ensure compliance and interpret and execute corporate policies for department/projects and develop, recommend, and implement new policies or modifications to existing policies working in conjunction with corporate information technology.

  • Direct daily operations of Information Technology Network related activities including computer room, hardware management, communication infrastructure management, technology base, and business systems support and on‐going improvement.

  • Actively partner with the corporate Vice President of Information Technology to set technology strategy, while working with Las Vegas resorts to deliver technology services and solutions.

  • Manage Human Resources responsibilities for direct subordinates and team to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements.

  • Work closely with senior and executive level management and department managers to evaluate business processes and needs and recommend technology solutions/optimizations and provide related technological support.

  • Ensure that contracts and maintenance programs exist and are appropriate for all network‐based hardware, communication, and software systems.‐ Perform other job‐related duties as requested.


  • Bachelor’s degree in Computer Science or equivalent experience.

  • 4 + years of in‐depth Information Technology experience, with experience in the 24X7 operations management of critical systems and infrastructure.


  • Master's degree in IT or a related field desired.

  • 10 + years of supervisory/leadership experience in the Information Technology or related field.

  • 13 + years of in‐depth Information Technology experience, with experience in the 24X7 operations management of critical systems and infrastructure.


  • Nevada Gaming License

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email