United Airlines Director & General Manager - Airport Operations in Las Vegas, Nevada
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
Monitors performance against plans and initiates corrective actions to improve results
Settles and upholds equipment, facilities, staffing, and training needs to achieve station operations goals
Participates as a team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
Coordinates and provides functional mentorship and supervision of contracted ground handling agents
Represents airport activities to federal, state and city agencies as well as the FAA
Maintains a safe, clean and reliable operation
Maintains a positive employee relations work environment and collaborative relationships with applicable labor groups
Advises station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reports
Responsible for compliance with station controls and Internal Audit standards
Leads the station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL/airport authorities/ vendors/ governmental authorities (FAA/TSA/CBP) internal divisions
Oversee vendor service contracts
Responsible for governmental and company/divisional performance metrics to including: On-time Performance, Station Baggage Performance, Part 382 Serving the Disabled, Manage over sales, Denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, Customer Service satisfaction, complaint, and compliment rations, Customer Processing Line waits, transaction times and throughout processing of customers, Long Tarmac Delay program, and Cargo and mail plus performance metrics
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
College degree or equivalent experience
8+ years of relevant leadership in Airport Services environment
Knowledge of airport operations to include hub operations, terminal/ramp operations and ATO, and related technology
Ability to thrive in a dynamic and complex operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership, and service-oriented performance
Understanding of airport operation corporate policies and procedures
Strong communication and excellent social skills
Proven track record of developing and empowering personnel.
Must be flexible to work all shifts and when vital,
This is an onsite role and the successful candidate must be available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
Must be legally authorized to work in the United States for any employer without sponsorship
Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
Previous GM Line or Hub level organization leader
AO Academy participation/certificate completion
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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