VMware HR Source Employee Advisor in Kuala Lumpur, Malaysia
HR SOURCE EMPLOYEE ADVISOR (JAPANESE PROFICIENCY REQUIRED)
HR Source Employee Advisors serve as the primary HR contact to assist VMware employees with their HR needs. Provide front-line HR support and consultation that enables employees to find information, execute transactions, and resolve issues. Employees Advisors make accessing HR support easy and seamless while delivering a positive customer experience in every engagement. We are customer focused, self-motivated, collaborative and have a passion to solve customer issues in an efficient and effective manner.
This position will report into the Manager, HR Source APJ, and will partner closely with the global and regional HR Services teams, various COEs including Compensation, Benefits, GPD, TA, Relocation/Immigration, as well as HR Management Partners, Employee Relations to carry out day to day advisory services, role model in promotion of HR Source service model, promote and contribute to knowledge base philosophy and documentation, and represent HR Source in established partnerships as Liaisor/SME, Contributes to UAT.
Serve as a primary HR point of contact for all APJ countries employees and managers HR enquiries via instant chat, phone and the VMware Case Management tool
Primary HR Source support contact for Japan.
Provide superior customer service and HR support to VMware employees and managers
Utilize critical thinking skills, HR knowledge and internal knowledge base to support incoming query
Problem solve and support VMware employees and managers throughout the VMware cyclical HR programs
Help resolve non-standard employee enquiries, identifying the best means to find expert support internally or externally
Objectively use coaching skills to support employees and managers through relatively complex HR issues
Be a great partner with peers and the broader HR team
Document all contacts and outcomes within the case management tool
Collaborate with regional HR Services team
Contribute to knowledge base content for the team
Actively promote Direct Access resources and Self-Service
Share and improve processes within the HR Source teams
Analyze trends and report results, bringing findings and insights from HR Source to our businesses
Take on projects as a leader and participant to contribute to making a better HR organization
REQUIRED SKILLS AND QUALIFICATIONS:
BILINGUAL: Fluent Japanese & English language speaking, reading and writing, able to support business communication for the Japanese market as well.
Familiar with HR Call Center/Help Center service SLA model.
Self-motivated, collaborative with a strong focus on service delivery, quality and efficiency
Ability to professionally handle confidential information and data
Dedication to achieve with a consistent record of delivering results
Ability to diagnose complex situations and multifaceted problems with a holistic mindset
Ability to handle high volume of employee contacts daily while maintaining a positive attitude
Ability to build strong working relationships across different levels of the Human Resources organization
Excellent planning and organization skills with attention to detail and accuracy
Ability to meet deadlines in a high-volume energizing environment where change is constant
Ability to work independently with virtual supervision
Effective time management skills
Ability to ‘think on your feet’ and resolve issues in real time
Project coordinating/Management skills
Good communication skill and ability of presentation and training to small group of people or team
PREFERRED SKILLS AND QUALIFICATIONS:
3-5 years’ experience with a minimum of 2 years’ relevant experience within HR field (ideal)
Experience working in a multi-national environment, and HR services or HR call center experience (will have advantage).
Solid understanding of HR principals and programs
Experience in using Workday system
· Relatively prolonged periods sitting at a desk and working on a computer or phone calls.
NICE TO HAVE:
· Korean languages or Chinese languages skills
Category : HR
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-06-18
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