Job Information

AirHelp Senior UX Writer in Krakow, Poland

Are you an experienced UX Writer looking for something new? Do you love finding the right words to make the complex easy? Do you want to make our customers’ journeys smoother than ever, and help millions of air passengers in the process?

Because we’re looking for someone like that to join our Product Team.

You’ll be working closely with UX Designers and Product Managers to ensure our customers can submit claims and send us documents easily, understand our insurance products and use them regularly, and much more. You’ll be writing short navigational copy, product explanations, and customer emails.

This role falls perfectly in between our Product and Content teams, and you’ll be a vital member of both, helping with smooth communication and keeping our Content consistent at all stages of the customer journey.


What you’ll do:

  • Write clear, engaging, and action-focused copy.

  • Build and improve customer journeys together with the UX Design team.

  • Introduce best practices in UX copywriting.

  • Be a UX ambassador, educate others, and create shareable UX writing guidelines.

  • Test and optimize our UX copy.

  • Ensure consistency across all content touchpoints.

  • Ensure all languages are up to the same standards.

  • Document your work.

  • Advocate a balance between business/technical goals and user needs.


    What’s the opportunity for you?

  • This is a key role where you will see the impact of your work in our content and our results.

  • You’ll be able to set standards and introduce best practices.

  • You’ll get to work with enthusiastic and skilled teams across Product, Design, Research and Content.

  • Get to work on meaningful products that help air passengers.

  • Can work from any of our office locations (Berlin, Barcelona, Gdańsk, or Kraków) or remote (in some countries).


    Ideally, you’ll bring with you:

  • You must have previous experience working as a UX Writer.

We are specifically looking for:

  • A proven ability to optimize UX Content.

  • Skill in crafting headlines, navigational, and instructional copy for multiple environments and devices, but particularly mobile.

  • An ability to turn complex process into simple, fun journeys.

  • Experience working on UX Content with multiple translations.

  • An understanding of how localisation impacts design.

  • An understanding of the nuances of tone, voice, syntax, and structure.

  • An ability to think holistically about content systems and copy.

  • Good at working both independently and collaboratively.

  • Able to manage workload with competing projects and priorities.

  • Native or near-native level of written and spoken English.

  • An ambassador for UX best practice, the right candidate will be able to explain their choices of words and educate their colleagues


    Additional beneficial skills and experience

  • Experience writing in both US and UK English.


    Make a real impact on travel:

At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve when their flight doesn't go according to the plan. We're a global, diverse team that helps make air travel better for all. In 10 years, we’ve helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted. We’re really proud of our 102k 5-star Trustpilot ratings.


Perks and benefits:

  • Internal training programs and knowledge-sharing events.

  • Personalized progression plan.

  • Access to mindfulness and wellbeing platform (Mindgram).

  • Language classes.

  • Lunch subsidy

  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.

  • Health benefits.

  • MacBook Air.

  • Unlimited, free use of AirHelp's services.

  • Work from anywhere for 2 weeks a year.

  • Team days.

  • Events and parties.

    Next steps:

  • Video call with the Recruiter

  • Video meeting with the Hiring Manager

  • Video call to meet the Team


AirHelp is, and always will be, an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all. All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.

​We invite refugees and displaced people to join our team, please submit your application in English and we look forward to hearing from you.

Powered by JazzHR