Job Information

Kyndryl, Inc. Customer Care Specialist with German/ Dutch/ French/ Italian [REMOTE] in KRAKOW, Poland

Your Role and Responsibilities

  • Care of clients basic IT issue

  • Ensure consistent productivity and quality of service

  • Maintain customer satisfaction

  • Handle and assist second level teams with problem determination

  • Escalate queries when required to appropriate personnel

  • Minimize outbound call duration and quantity

  • Monitor ticket queues

  • Escalate any issues as soon as they arise to the appropriate contact

  • Identify knowledge management gaps and drive closure

If it seems complicated to you- don’t worry – we will teach you!

You can work remotely from any place in Poland.

See what can you feel certain about:

  • Internal and external training and certifications

  • Upskilling programs, wide possibilities of skills

  • Multisport card

  • Private health care

  • Life insurance package

  • MyBenefit cafeteria

  • Free language courses

  • Wide range of beneficial packages for parents and children

  • Sports activities & Team Events

  • Possibility to work with flexible schedule

Required Technical and Professional Expertise

  • High communication skills, customer attitude

  • Willingness to learn

  • Responsiveness and flexibility, teamwork skills, high motivation, learning skills

  • 24/7 shift environment

  • Advanced German, French, Italian and Dutch

  • Good English

Preferred Technical and Professional Experience


Required Education None

Preferred Education Bachelor's Degree

Country/Region Poland

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Customer Service Representative

Employment Type Full-Time

Contract type Fixed Term - Short Term

Position Type Early Professional

Travel Required No Travel

Company (Y110) Kyndryl Global Services Delivery Centre Polska Sp. Z.o.o.

Is this role a commissionable/sales incentive based position? No