State of Nebraska Case Aide - Economic Assistance - Kearney in Kearney, Nebraska
Case Aide - Economic Assistance - Kearney
PERM FULL TIME
Health & Human Services Department
12/13/2019 11:59 PM Central
The Department of Health and Human Services (DHHS) is seeking outstanding candidates who are interested in making a difference in the lives of fellow Nebraskans. This position could be the first step in an exciting new career "Helping People Live Better Lives!" We are looking for candidates who are action oriented, customer focused and organized to work in a fast paced, high volume work environment.
Work schedule: Monday-Friday 8 am to 5 pm
Examples of Work
Located in our Kearney Local Office your day would include performing office support for Economic Assistance and other divisions as needed. This involves receiving customers, operating various equipment such as scanning/imaging equipment, multiline telephones and computers, entering and filing data, searching records, and keyboarding. You would review customer applications for completeness, scan and index documents. You would also utilize critical thinking skills connecting customers with appropriate staff and schedule appointments in Outlook and assist customers to use a kiosk to complete applications and report changes. You would assist in maintaining an orderly reception area and interview rooms, stock brochures and paper applications, check the drop box regularly throughout the day, process mail and update the daily customer walk-in report.
Qualifications / Requirements
REQUIREMENTS: Coursework/Training or experience in public contact, customer service, working in a human services setting, using computer systems or office applications or performing office/secretarial support functions.
PREFERRED: NFOCUS and Microsoft Office, mainly utilizing Excel, Word, and Outlook. skills. Spanish Bi-Lingual skills, oral and written, preferred. Specific positions in this class may require an employee to possess a valid driver's license in order to perform work related travel. Position may require long periods of sitting and occasional light lifting.
Knowledge, Skills and Abilities
General office practices and procedures; computer office applications, systems and programs; maintain records and files; scanning/imaging equipment, multi-function copy machines, computers, multiline telephones and other office equipment; perform repetitive tasks in a fast paced environment. Effective communication; English grammar and usage; understand human services practices and procedures; accommodate new methods; maintain confidentiality; sharp attention to detail; proofreading skills; accurate keyboarding skills; and predictable and reliable attendance. Spanish Bi-Lingual skills, oral and written, preferred.