Job Information

American Express Payments Network Modernization Site Reliability Engineering Director in Karnataka, India


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is seeking to hire a results-oriented technical leader to transform operations for a real-time transaction environment. This person should have a strong background in modern application development, cloud computing, networking, and technology operations for critical platforms requiring continuous availability. This Engineering Director role will assure the highest levels of reliability and provide support for the Global Payments Network. The successful candidate will lead a team of engineers to apply a software engineering mindset and practices to provide full stack operations support through tooling and automation.

Key Responsibilities:

  • Implement software development practices to build observability, alerting, tracing, automation and self-healing capabilities to maintain the highest levels of platform availability.

  • Lead 24x7 production support for the environment to quickly restore service during impacts.

  • Drive accountability for quality aspects in release, system performance, platform availability, operational efficiency, risk management, information security and data management.

  • Champion and drive cross-organizational development efforts for the optimization of application monitoring and resiliency capabilities.

  • Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.

  • Implement tools, automation and processes to ensure software is released in a streamlined and reliable manner from development to production.

  • Adhere to compliance targets and enterprise security standards.

  • Act as forward-thinking leader and remain current on modern technology-leading trends.

  • Attract, retain and grow top talent, providing guidance, career development and mentorship to team members.


  • 10 years of overall technology industry experience and technical delivery for large-scale organizations or start-ups

  • Strong systems engineering and hands on application development skills (Java, Go, React). Along with a high degree of technical knowledge, ranging across several technologies (e.g platform enablers including Prometheus, Consul, Vault, ELK and Infrastructure platforms including Cloud, networking and storage)

  • Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (e.g. DevOps, CD/CI, Agile, etc.)

  • Extensive experience as a leader within a Technology organization and/or in a product development company with experience developing observability and self-healing capabilities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Karnataka-Bengaluru

Schedule Full-time

Req ID: 20007844