Job Information

Goodwill of Western Missouri and Eastern Kansas Outlet Team Lead in Kansas City, Missouri

Reporting to the Outlet Manager, the Outlet Team Lead is responsible for assisting with the direction the day-to-day workflow of the outlet store while leading employees in the performance of their duties. This role assumes responsibility in the absence of the manager and assistant manager.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Making bank deposits, as required

  • Maintaining appropriate security of cash and keys

  • Leading personnel in the daily completion of job duties

  • Training new associates in procedures and standards, if requested or required

  • Ensuring compliance to policies and procedures

  • Ensuring quick placement of goods to the sales floor, adhering to stock rotation guidelines

  • Maintain communication with the salvage department throughout the day through all table rotation initiatives

  • Assisting with meeting sales numbers as set by divisional management

  • Ensuring loss prevention and process flow guidelines are followed

  • Ensuring merchandise is priced and sorted correctly and appropriate for the outlet customer

  • Ensuring all staff performs duties according to safety expectations and procedures

  • Ensuring the physical safety of the back room and sales floor

  • Communicating safety issues and concerns to ensure quick resolution

  • All other duties as assigned by the Outlet Manager

The Outlet Team Lead will be a proven leader with the following:

  • Recognition of and avoidance of any conflict of interest with staff, product or customers

  • Effective, appropriate and professional communication and demeanor

  • Recognition of and adherence to a higher standard as an Agency leader

  • Ability to effectively handle difficult customer issues

  • Ability to motivate staff in performance of daily tasks

  • Professional, effective conflict resolution skills

  • Ability to document incidences appropriately

  • Knowledge of product movement

  • Knowledge of retail shopping environment

  • Comfort with handling cash and operation of a cash register

  • Understanding of the importance of the donor process and how it supports the mission

  • The incumbent should have a minimum of 1 year experience in supervision

  • High school diploma or equivalent is required. Some college preferred.

  • Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;

  • POS at cash register

  • Windows environment and internet use

  • On-line training and web-based meetings

  • Familiarity with safety requirements in a warehouse/retail environment

  • Basic understanding of legal requirements regarding employment

Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.

Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.

Visit to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.

ID: 2019-7888

External Company Name: Goodwill of Western MO & Eastern KS

Street: 1800 Corrington Ave