Job Information

Citizens Bank Collection Recovery Senior Specialist in Johnston, Rhode Island


As a successful member of the Liquidation team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:

  • Timely arrangements of post repossession letters, liquidation processes and quality controls

  • Complete account maintenance, in accordance with our SLAs.

  • Ability to multi-task and work independently in a fast paced work environment

  • Ability to de-escalate situations and maintain professionalism at all times

  • Maintaining compliance with all banking requirements


Experience and Skills:

  • 1+ Year of Customer Service Experience/Collections experience

  • Excellent verbal, written, and problem solving skills

  • Able to prioritize and manage daily workload

  • Ability to work in a team, fast paced, fun environment

  • Computer proficiency and ability to adapt

  • Self-motivated attitude with a desire to succeed

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: Monday-Friday 8am to 4:45pm

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.