CASY-MSCCN Jobs

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. This role would be onsite supporting our Public Sector customer account.

Key Responsibilities:

Oracle EBS Administration: Manage the installation, configuration, and maintenance of Oracle E-Business Suite, including application servers, databases, and concurrent managers.

Performance Tuning: Monitor and optimize the performance of Oracle EBS by analyzing system performance, identifying bottlenecks, and implementing solutions to enhance system efficiency.

Patch Management: Apply patches, updates, and fixes to Oracle EBS to ensure system stability and security. Keep the EBS environment up to date with the latest releases and patches.

Backup and Recovery: Implement and maintain backup and recovery procedures for Oracle EBS databases to safeguard critical data and minimize downtime in case of failures.

Security: Ensure the security of the Oracle EBS environment by managing user access, roles, and permissions. Implement security best practices and protocols.

Troubleshooting: Identify and resolve issues related to Oracle EBS, including system errors, database problems, and application issues. Provide timely and effective support to end-users.

Documentation: Maintain comprehensive documentation of Oracle EBS configurations, procedures, and troubleshooting guides.

Upgrade Planning: Collaborate with the IT team to plan and execute Oracle EBS upgrades and migrations to newer versions.

Monitoring and Alerts: Implement monitoring tools and configure alerts to proactively identify and address potential problems in the Oracle EBS environment.

Disaster Recovery: Develop and maintain disaster recovery plans and procedures to ensure business continuity in case of unexpected events.

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Key Responsibilities:

Oracle EBS Administration: Manage the installation, configuration, and maintenance of Oracle E-Business Suite, including application servers, databases, and concurrent managers.

Performance Tuning: Monitor and optimize the performance of Oracle EBS by analyzing system performance, identifying bottlenecks, and implementing solutions to enhance system efficiency.

Patch Management: Apply patches, updates, and fixes to Oracle EBS to ensure system stability and security. Keep the EBS environment up to date with the latest releases and patches.

Backup and Recovery: Implement and maintain backup and recovery procedures for Oracle EBS databases to safeguard critical data and minimize downtime in case of failures.

Security: Ensure the security of the Oracle EBS environment by managing user access, roles, and permissions. Implement security best practices and protocols.

Troubleshooting: Identify and resolve issues related to Oracle EBS, including system errors, database problems, and application issues. Provide timely and effective support to end-users.

Documentation: Maintain comprehensive documentation of Oracle EBS configurations, procedures, and troubleshooting guides.

Upgrade Planning: Collaborate with the IT team to plan and execute Oracle EBS upgrades and migrations to newer versions.

Monitoring and Alerts: Implement monitoring tools and configure alerts to proactively identify and address potential problems in the Oracle EBS environment.

Disaster Recovery: Develop and maintain disaster recovery plans and procedures to ensure business continuity in case of unexpected events.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer