Job Information

Genesee & Wyoming Revenue Protection Analyst – Dispute Resolution in Jacksonville, Florida



The Revenue Protection Analyst, as a member of the Dispute Resolution Team, is responsible for resolving disputes through accurate and timely research, recommending resolutions, and communicating to all involved parties within the confines of specified deadlines. The Analyst is responsible for researching, analyzing and using facts as the basis for making decisions and resolving disputes. In addition, the Analyst must work closely with the Revenue Analyst, regional staff, and operations to ensure the most accurate data is being utilized for dispute resolutions.


  • Providing accurate and timely collection and exception resolution of all Class 1 TMS partner invoices

  • Reconcile disputes with Class I carriers

  • Determine and correct operations data as needed, including contacting operating personnel regarding interchange location adjustments

  • Assist with providing instructions for applying Class 1 payments

  • Responsible for researching and resolving discrepancies/disputes on all TMS generated invoices

  • Reconcile disputes with customer

  • Research operations, contracts, tariff rates, etc.

  • Adjust invoices using fact-based judgment

  • Identify areas of concern within the operations and/or revenue recognition process to eliminate future descrepancies and promote accurate intial billing

  • Support Customer Service, Revenue and Automation teams by providing insight and recommendations on possible new and/or adjusted rules for revenue recognition

  • Review duplicate, overpayment and short payments associated with TMS invoices.

  • Identify duplicate payments and refunds as required. Advise the cash application team for appropriate actions

  • Research and advise the cash application team on TMS invoice and payment discrepancies

  • Communication with customers, marketing, operations and other departments as needed.

  • Assist Collection Specialists with outstanding customer balances and accounts which can include calling and/or e-mailing

  • The central point-of-contact for all roads within an area of responsibility with regards to disputed claims and counter-claims

  • General knowledge of all revenue related items including freight, accessorial charges and expenses derived from operating practices

  • Detailed knowledge of railroad operations to allow for proper review of charges that could be generated as a result of those operations

  • Knowledgeable on the mechanics of the automation tables and rules associated with the generation of charges within TMS and is a supportive member of the automation review team

  • Other projects and duties as assigned by Supervisor

Preferred Skills and Experience:

  • Prior experience in the Accounting or Railroad field

  • Must possess strong organizational skills, be detailed oriented and a self-starter

  • Must be analytical and able to perform research

  • Ability to manage multiple tasks under restricted time elements

  • Must be proficient in Microsoft Office including Excel, Word and Outlook

  • Knowledge of Great Plains Accounting System

  • Knowledge of Wabtec Transportation Management System

  • Basic knowledge of Accounting Rules/Terminology

  • Occasional travel up to 10%

Required Education and/or Credentials:

Some college and relevant work experience and/or training preferredThis position is employed by the specific entity set forth in the job posting.Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.