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Citigroup Operational Governance Sr. Officer in Jacksonville, Florida

The Global Operational Governance Officer is a Senior IT Technology specialist performing end to end analysis, execution, management, oversight and reporting for processes and all critical controls within the supported organizations and platforms, in all locations. Additional duties include risk/control analyses and the creation of Important Risk Control Baselines, identification & effectiveness evaluation of current controls; identification, drafting, assessing recommended new controls, and the reporting thereof on a weekly, monthly and quarterly basis.   The Operational Governance function also manages the quarterly Managers Control Assessment process for Production Management, globally; and partners with risk management organizations to ensure robust controls and continued assessment and reporting of the effectiveness of those controls. The Operational Governance function participates with all audits where Production Management is either indirectly or directly within an audits scope, tracking, reporting and obtaining audit deliverables for management review prior to submission; actively engaging in operational and functional overviews with IA and proactively identifying opportunities for improvement.  Additionally, the Operational Governance function proactively identifies risk trends and the mitigating controls that are to be executed and reported to management.  The Operational Governance officer meets regularly with various platform and function managers, officers and other stakeholders to ensure clear communication and ongoing operational control dialog addressing concerns, training, and building robust control structures within the organization. The Global Operational Governance Officer relies on developed skill-sets and training; however, must always utilize inherent decision-making abilities to address issues, control gap identification and remediation plans, performing control assessment rating and trending. This person also has the onus and skill-set to identify and propose improvement possibilities and actions required in proactive response to evolving needs. The Global Operational Governance Officer reports to the Global Production Management Governance Manager. Job Functions/Responsibilities The functions of this role include, but are not limited to: Engagement with Global management, SMTs at the VP, SVP, Director and MD Officer levels in discussions regarding compliance and control as subject matter experts in critical compliance areas affecting the organization. Utilizing and navigating systems and tools supporting the Operational Governance function such as CitiRisk, Tableau, Archer, CASP, and Service Now. Gathering, compiling and analyzing data in order to extract information pertaining to critical control analysis at the country, regional, global or risk level as needed. Development, implementation & management of reporting structures and metrics used for exception tracking, management oversight, process effectiveness & performance Enforcing the current key processes with intra/inter organizations and performing oversight of management and critical controls within the organization; Establishing key performance indicator levels and Key Risk Indicators through active engagement and monitoring of critical processes and functions Point of contact for all internal and external audits affecting the Production Management Perform Audit analysis, deliverable management, Opportunity for improvement identification and gap analysis for all impacting audits Communicating regularly with other departments and key participants  to resolve intra-departmental process gaps or breaks, fostering the building of strong, trusting relationships; Maintaining, creating/updating process documentation Maintaining entitlement review processes and execution, systems oversight, documentation management and reporting; Identifying opportunities for improvement in key processes, driving strategic initiatives and implementing enhancements, managing technical projects including analysis and project tracking; Identifying operational issues, investigating for root cause, identifying and developing improvements, driving implementation and or remediation; Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization Setting personal and project goals which add value to the Global Governance function; taking accountability for assigned projects; Training team members, provision of internal mentoring/coaching, perform advisory role as SME in particular compliance matters Conducting and facilitating initiatives to develop and implement proactive solutions to future operational challenges; Mapping key risks and critical controls to Citi policies such as CISS, CTMP etc., to ensure alignment and compliance while addressing gaps as identified through these reviews Acting as a interdepartmental resource to explain or teach governance and risk management concepts, as needed, in order to facilitate better oversight practices and control Required Skills Must have demonstrable knowledge of current COBIT standards pertaining to IT Governance Must be able to example and apply active governance and compliance related methodologies to roles and functions being supported. Strong applied knowledge of Citi Policies and key compliance related processes Must have intermediate level experience supporting or knowledge of Networking, Unix/Wintel/Distributed systems, Voice, Mainframe/Midrange, Cloud, Communication infrastructure technologies Expert proficiency with Microsoft Office Products, IE- Excel, Word, etc. Intermediate/Expert level ability to perform database queries and extract necessary data. Working knowledge of Archer, ServiceNow and other Citi proprietary tools. Ability to productively work with minimal or no direct supervision Working ability to communicate with all management levels within an organization, credibility and ability to influence leaders Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision Excellent oral and written communication skills and ability to provide high level updates to senior management, and work with the regional support teams to get results Customer Service skills required Knowledge of ITIL best practices; Knowledge of project management methodologies (PMI, Agile, etc.) desired Demonstrable ability to identify, implement and maintain “value-add” improvement and efficiency ideas. Position Requirements: Bachelor’s degree in Risk Management, related course of study or equivalent skill-set and demonstrable experience. 5+ years working within a technology environment ISACA CGEIT or CRISC Certified is preferred and/ or with commensurate demonstrable experience Proven experience in directly managing projects and initiatives to closure successfully. Proven experience in providing high level reporting to senior management Proven ability to develop efficient and effective processes Proven experience partnering with global and regional support teams Bilingual skills preferred Expert experience performing analytics and reporting Excellent problem solving and analytical skills, ability to think strategically and logically Experience providing detailed analysis Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines Ability to establish and maintain strong relationships with multiple audiences (staff, business partners, management) to ensure the highest level of customer service This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------- Job Family Group: Compliance and Control ------------------------------------------------- Job Family: Governance ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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