Job Information

Citigroup CBORC Operational Risk Sr. Analyst in Jacksonville, Florida

The Operational Risk Senior Analyst is a seasoned professional role supporting the Branded Cards Pricing and Statement Assessment Unit. This position Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Provides governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Evaluates the control environment by ensuring appropriate controls are in place.

  • Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.

  • Ensures project completion, special assignments, and other ad hoc activities as required.

  • Ensures the assigned business tests operate in compliance with all regulatory policies and procedures.

  • Additional duties as assigned

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 3-5 years’ experience navigating and networking with internal stakeholders to support an implementation, process analysis and / or process improvement.

  • Strong analytical skills and knowledge of Excel and other analytical tools across large data sets

  • Well-developed written and verbal communication skills are required in order to guide, influence and convince others to adopt proposed recommendations

  • General knowledge of primary end-to-end processes performed in the U.S. Consumer Branded Cards Pricing and Statements Business.

  • Operational Risk Experience and/or Direct Business Experience (Specific to Pricing and Statement Assessment Unit) are preferred.

  • Experience with governance, risk and control management, risk approvals, as well as engaging with 2nd/3rd lines of defense (preferred, not required)

  • Comfortable working in a dynamic, problem solving, collaborative environment


  • Bachelor’s/University degree or equivalent experience preferred

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

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