CASY-MSCCN Jobs

This Position is for an Account Manager with a remote work location in Jackson, MS.

The Account Manager works closely with each client at Manager levels to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison. The Account Manager manages multiple large client accounts within the company and is primarily responsible for excellent service delivery. The Account Manager must understand their clients' needs, organization, contractual obligations and has a principle focus to secure a strategic partnership with the client to ensure retention. Understanding the company processes and systems as well industry and being extremely responsive and service oriented are key.

This is a Work From Home Position BUT you must reside in the state of Mississippi.

What You'll Do:

Monitor and manage key performance indicators for the plan to ensure excellent service delivery and contract compliance:

Complaints and grievances

Call center statistics

Transportation timelines and missed trips

Report delivery and accuracy

Encounter submission

And other client-specific requirements

When performance is not meeting expectations or showing declining results, engage with internal teams proactively to put improvement plans in place

Monitor and execute (where appropriate) to ensure progress is made and reflects in the metrics

Understand and monitor future goals and expansion of health plans

Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services

Work with the Accounting department to ensure accurate billing and timely AR collection

Review and analyze member revenue and monthly summary report for trends and errors

Recognize opportunities to educate client contacts and related member populations regarding benefits and/or company processes when necessary

Provide regular quality reports and consultative discussions

Develop a strong understanding of all product/service offerings at the Company

Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations, and climate

Prepare for, coordinate, and conduct regular performance reviews with each client

Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base

Establish rapport with Client representatives and/or personnel

Develop relationships that foster collaboration and mutual respect across all internal organizations

Identify opportunities for process improvement and offer suggestions and/or strategies for process improvement

Educate clients of company procedures and services

Inform clients of new items relating to the NEMT industry and/or company services

Ensure all paperwork is complete, up-to-date, and correctly filed for each plan

Prepare reports for management as needed

Partner with the Implementation team to design successful plan protocols and a solid implementation plan

Partner with company Network and Implementation teams to ensure solid networks are in place to support client growth

Participate in all Client Services meetings

Disseminate educational material to clients as needed

What You'll Need:

High School Diploma or G.E.D.

Bachelor's degree in business administration, health services or relevant field or equivalent work experience

Minimum 2 years' experience as an Account Manager or similar role

Must possess a valid driver's license

Even Better If You Have:

Excellent communication skills, verbal and written

Excellent interpersonal skills and ability to work with a variety of people and job positions Influencing and negotiation skills

Market awareness

In-depth knowledge of company operations, contracting, and Quality Assurance

Ability to schedule, organize and prioritize multiple tasks

Ability o handle questions and resolve issues in a timely and constructive manner

Moderate to advanced computer skills

Ability to demonstrate a proactive attitude, and initiative

Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility

Possess in-depth knowledge of company transportation guidelines and vendor Programs

Ability to maintain high level of confidentiality

Regular attendance is required

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture .

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity