Job Information

Wolters Kluwer Project & Program Management Director in Houston, Texas

Job Description Summary

Possesses expertise in leading-edge theories or techniques, recognized as a SME and provides guidance to the business on strategic decisions within project and program management. Proactively identifies and solves the most complex problems that impact the management and direction of the business. Directs the planning, monitoring and manages internal non-technical projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes. Leads projects to ensure on-time completion according to specifications and within budgeted costs. Leads multi-disciplinary projects, initiatives, with high visibility. Leads multi-disciplinary projects, initiatives, with high visibility. Widely recognized as expert and thought leader by both internal and external community. Advice has significant impact on strategic planning.

Job Description

As a Black Belt Lead on the Continuous Improvement Team for Wolters Kluwer ELM Solutions, you will be responsible for executing continuous improvement projects across the WK ELMS organization. In this position, you will focus on improving the customer experience, driving out waste and problem-solving using data analytics. You will act independently to uncover and resolve issues associated with the execution of all cross-functional strategic projects as defined by the Director, Strategy & Continuous Improvement.

Essential Duties & Responsibilities:

  • Strong contributor on ELM Solutions Continuous Improvement team in executing Lean Six Sigma capabilities across a multi-function, multi-product organization

  • Lead and manage Lean Six Sigma cross-functional projects as defined by the Director, Strategy & Continuous Improvement

  • Maintain effective communication with managers; remove roadblocks, escalate when appropriate, measure results and communicate outcomes

  • Employ Lean Six Sigma methodology and analytics to accomplish business objectives

  • Proven ability to leverage data for the purpose of evaluating outcomes and reporting of the same

  • Work with Lean Six Sigma-certified or other professionals in the planning, designing and accomplishment of key projects and objectives

  • Influence, guide, and lead others in using the relative tools in the execution of Lean Six Sigma projects

  • Work “hands-on” in process development, transformation, and continuous improvement in critical areas of the organization

  • Analyze data; draw conclusions and display information in a way that is compelling and easily understood by others

  • Assist in the development of best practices, standards, procedures, and quality objectives with a laser focus on outcome metrics for assessing progress and impact on the customer experience

  • Travel 20%

Minimum Qualifications:

  • Bachelor’s Degree (Business or Engineering preferred)

  • 12+ years of project management experience

  • Leading continuous improvement project execution in a product and/or service industry

  • 3-5 years of proven experience as a black belt and familiarity with change management concepts.

  • Lean Six Sigma Black Belt certification; Master Black Belt strongly preferred

  • Lean Process management deployment experience

  • Strong proficiency with Microsoft Office Suite (Tableau, SigmaXL, Word, Excel, PowerPoint, Outlook, Visio and Mini-tab)

  • Experience with tools and process enabling remote connection to internal systems

  • Project and/or program management software experience

  • Ability to travel 20%

Other Knowledge, Skills, Abilities or Certifications:

  • Communication: Effectively communicates with team and stakeholders

  • Teamwork: Experience in working cross-functionally to achieve strong customer outcomes

  • Customer Experience: Passionate about exceeding customer expectations


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.