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Rimini Street, Inc Onboarding Project Manager in Houston, Texas

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We are seeking an Onboarding Project Manager for Application Management Services clients. This is a remote position and can be based anywhere in the United States.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

Reporting to the Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street's Application Management Services (AMS) clients across all supported product lines.

The OPM is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related these accounts. The OPM will manage all executive and project reporting, both with the client and to the Rimini Street internal management teams.

The OPM needs to have excellent communication with client contacts and the project teams. The OPM is also expected to contribute to client onboarding projects, improvements and innovations.

Essential Duties and Responsibilities

  • Responsible for successful, on-time completion of client onboarding projects

  • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables

  • Develops and drives onboarding project risk mitigation and leads all escalations related to these projects

  • Provide pre-sales client onboarding assistance for the sales organization

  • Ensures onboarding tasks are performed in accordance with ISO processes

  • Maintain up-to-date project information in Salesforce.com and other systems

  • Manage client communications and escalations during the onboarding process

  • Provide detailed and timely status reporting to internal management team

  • Assure excellent client satisfaction with entire onboarding process

  • Secure client reference ability at conclusion of onboarding

  • Identify and propose onboarding innovations and improvement opportunities

  • 10% travel expected

Education

  • Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience

Location

  • Remote, US

Experience

  • 10+ years consulting or project management experience working with SAP, Oracle EBS Applications or Oracle Database solutions, including strong client experience

  • 5+ years application management services experience with SAP or Oracle Products

  • Strong analytical and problem-solving skills

  • Excellent organizational, communication, interpersonal, relationship building skills

  • Technical consulting experience preferred

Skills

  • Project management

  • Escalation management

  • Negotiation and Objection-Handling skills

  • Strong analytical and problem-solving skills

  • Ability to successfully execute the Onboarding Project Plan with successful results

  • Excellent organizational, communication, interpersonal, relationship building skills

  • Ability to work well in a cross-functional, matrix management environment

  • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint

  • Strong English verbal and written communication skills

  • Strong analytical and problem-solving skills

  • Excellent organizational, communication, interpersonal, relationship building skills

Desired Qualifications

  • Project Management certification or equivalent

  • SAP or Oracle Implementation and/or technical certifications

#LI-CH1

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations nearly $5 billion in total maintenance costs since its inception.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience

  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success

  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events

  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation

  • All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

  • Trading on Nasdaq under ticker symbol RMNI since October 2017

  • Added to the US Russell 2000® Index in 2018

  • Completed a follow-on public offering of 6.1 million shares of Company stock in Q3 2020.

  • Over 3,700 active clients, including 100 of the Fortune 500 and Global 100

  • Q3 2020 fiscal year revenue of $82.5 million, up 19.3% year over year

  • Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019

  • Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

  • Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service

  • Honored with four Gold awards for Company of the Year in 2020.

  • The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees

Job ID: 2020-8449

Telecommute: Yes

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