Robert Half International Medical Customer Service Rep in Houston, Texas
Our client, a growing healthcare company located near the Houston medical center, is seeking a Customer Care Representative on a contract to full time basis to start immediately. Offering a flexible schedule with a start time at 7:30am or 8:00am, and opportunity to work from home after fully trained up. The ideal candidate will have experience in the DME or medical supply industry, medical sales exposure, working and speaking with patients, order entry, and providing excellent customer service. This company provides medical supplies and mobility solutions directly to patients, and this position will be responsible for supporting the technology professionals as they evaluate clients needs for customized DME equipment, calling patients regarding their orders, ensuring their information is accurate in the system, making order adjustments, and placing orders over the phone. BrightTree software experience is a bonus. Growth and advancement opportunities for successful Customer Care Representatives! Please APPLY TODAY!
Day to Day responsibilities:
Schedule customer evaluations and delivery of wheelchairs to clients
Gather information and medical documentation needed to process orders
Heavy data entry of order process documentation
Follow up with customers to ensure customer satisfaction
Work cross-functionally to ensure timely completion of order processing
Call reoccurring customers to check on orders
Make any changes to customer orders
Email correspondence daily
What you will need to succeed
High School diploma/GED required
Experience working in a fast paced environment
Drive to provide best-in-class service to our partners and customers
Ability to manage multiple competing priorities without sacrificing a high level of service
Strong time management with the ability to maintain team schedules as needed
Basic understanding of health insurance
Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines
Exceptional client focus and a natural ability to build relationships
Maintain a strong sense of urgency
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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