Job Information
Centerwell Bilingual Front Office Specialist - Jacinto City Clinic in Houston, Texas
Description
CenterWell™ represents our payer-agnostic healthcare services for senior primary care, home health and pharmacy. Launched in spring 2021, CenterWell creates experiences that provide patients with ease, comprehensive care and a personal approach. By placing each patient at the center - focusing on their unique needs and personalizing the care we deliver to them - we can help them lead happier, healthier lives.
CenterWell Senior Primary Care™ provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. It is part of Humana's Primary Care Organization, which is the nation's largest provider of value-based, senior-focused primary care.
More about CenterWell Senior Primary Care:
More than 85 locations, which are part of the 235 senior primary care centers operated by Humana's Primary Care Organization
Integrated care teams that include physicians, nurse practitioners, medical assistants, medical coders and center administrators
Nearly 250,000 total patients served in 2022, including those in Medicare Advantage, value-based arrangements or other Medicare programs
The Front Office Specialist decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Responsibilities
The Front Office Specialist decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Clinic Location: 1910 John Ralston Rd., Houston TX 77013
Office Hours: Monday - Friday, 8AM - 5PM
Required Qualifications
One year experience in a patient-facing or customer facing position within a medical office or healthcare setting
Bilingual English and Spanish without limitations to read, write, and speak in both languages
Previous Medical Front Office experience
Familiarity with care and well-being resources, or ability to research and obtain information
Experience with Microsoft Office Word, Outlook, and Excel
Demonstrated excellent patient or customer service and communication skills
Professional demeanor and communication at all times
This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Preferred Qualifications
Associate's Degree or High School Diploma or GED
Experience with EMR's
Knowledge of medical terminology
Experience with Geriatrics
Knowledge of Managed care and Medicare
Microsoft Access proficiency
Additional Information:
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to mask and/or testing protocols *OR *
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources