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GICB - Application Support Analyst

J.P. Morgan Chase is a leading global financial services firm. The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity. Under the JPMC brand, the firm services millions of customers in the United States and abroad. This includes many of the world's most prominent corporate, institutional and government clients.

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description:

The scope of this role is to provide second level support for a suite of applications in Banking and Portal team. Analyst will have opportunity to get exposure to new technologies including but not limited to Automation, Geneos, SQL, Shell scripting, Amazon Web Services, etc.

Responsibilities:

• Provides 24x7 First and Second level application support. Is first to react to monitor event. Assures problem calls are tracked, routed properly and closed. Coverage will include non-business hours, which may result in evening and weekend support remotely or onsite

• Code deployments to production, pre-production systems

• Monitoring and ensuring stability of all the systems to meet or exceed SLA

• Assist Internal Client facing help desk to troubleshoot and resolve issues by engaging various operate teams and AD teams to facilitate quick resolution

• Manage DR environments and regularly participate/organize DR testing

• Manage upgrades to Apache servers and SSL certificate renewals

• Follow appropriate change management procedures to manage and document changes to production systems

• Maintain Production and DR system documentation on a regular basis

• Weekend and out of hours work is occasionally required.

Tasks Include:

• Disaster Recovery Planning

• Disaster Recovery Execution

• Infrastructure Relationship Mgmt. (Server/DB/Network)

• App Process Management

• App Process Monitoring

• Capacity Management

• Production Deployment

• Release Automation

• Server Binary

• DB Schema

• DB Data Service/Changes

• UAT Deployment (*UAT has different access/password than prod)

• UAT Environment Management

• Technical Review of Release

• Contribute to Incident Report

• Disaster Recovery Deployment

• Post release verification

• Complex Problem Investigation

• Problem Definition (latency)

• Solution Implementation

• Failover implementation

• Vendor Escalation

• DB Process Monitor

• Alert implementation

• Infrastructure monitoring

• Coordinate Infrastructure Management

• Application Development Build Relationship

• Batch Monitoring

• Configure and Monitor and Maintain Cloud Based Applications

Basic Qualifications:

• 3-5 + years of application support experience in an enterprise level environment

• Application Support experience in UNIX and Windows environments

• Apache Web Server, understanding of reverse proxy settings and virtual servers and SSL certificates

• Solid Understanding of relational databases and working knowledge of SQL.

• Basic Understanding of JMS technology

• Basic Understanding of J2EE standards and applications

• Solid Understanding TCP/IP net working and firewall and routing technologies

• Problem Solving & Analytical Skills

Preferred Skills:

• Responsiveness, Pro-activeness, with excellent communication skills

• Team Player

• Monitoring tools

• Financial background/experience, Perl scripting is a plus

• Basic Java or understanding or some high level language, MQ Series

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans