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Turn 14 Distribution Customer Support Representative- $18.00/hr in Horsham, Pennsylvania

Customer Support Representative- $18.00/hr

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  • 14-Sep-2021 to 13-Nov-2021 (EST)

  • Customer Support

  • Horsham, PA, USA

  • $18.00

  • Hourly

  • Full Time


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Drive your future with Turn 14 Distribution!

Do you take pride in being the best at what you do?

Do you want to work somewhere awesome? If so, read on...

As a leading performance wholesaler, Turn 14 Distribution is always searching for fresh and diverse talent to help elevate our company to the next level.

You'll be a great fit for our Customer Support team if you love problem-solving and building relationships. In this critical part of our team, you will be leveraging communication and critical thinking skills to provide award winning customer support through:

  • Ensuring customer satisfaction through rapid daily updates via email and phone.

  • Working independently and collaboratively to ensure customer needs are met.

  • Assisting customers with order maintenance (cancellations, updates, etc.)

  • Investigating and resolving issues related to shipment, providing RMA's for customers

  • Collaborating with manufacturers to obtain credits, information on returned products and resolve ongoing issues.

  • Navigating and maximizing the features of our internal apps and programs

    What you'll need to succeed

    Turn 14 Distribution is requiring all new employees to be vaccinated against Covid-19. Turn 14 Distribution will consider applicants who cannot receive the vaccine for medical or religious-based reasons. If hired, candidates will be required to submit proof of vaccination (first dose is acceptable) by the first day of employment.

  • 2 years of customer-service-oriented experience

  • Strong multi-tasking and time management skills

  • Ability to utilize problem solving skills with time-sensitive tasks

  • Familiarity with G-Suite (Gmail, Docs, Calendar, etc.)

  • Familiarity with the Microsoft Office Suite (Word, Excel, etc.)

  • Ability to type 40 words per minute.

  • High School Diploma or equivalent

    There at Every Turn

    No matter where your journey begins, Turn 14 Distribution sets every employee on track to build a career with us. Our leaders embody our core values and utilize them to enrich challenges and better our employees in various ways.

    We emphasize meaningful career development and growth through challenging employees with projects and supporting them with continued education and training. We offer an ever-growing array of competitive benefits and compensation, including:

  • Competitive Pay Structure

  • Company-Sponsored Insurance: Medical, Dental, Flexible Spending Accounts, and Dependent Care Accounts

  • Generous Paid Time Off and Paid Holidays

  • 401(K) Match

  • Tuition Reimbursement

  • Company-Sponsored Events

  • Subsidized Part Purchasing Program

    We value all employees. We are one. Since inception, these have been two of our Core Values by which we proudly live. Based on inclusion and equality, these values extend to everyone we encounter, from customers, candidates, and vendors, to enthusiasts and supporters alike. We embrace the benefits of having a diverse and inclusive workplace and offer career development through training opportunities, including tuition reimbursement, to further hone professional skills and capabilities. We strive to set the standard for social responsibility, and through our philanthropic efforts, contributions, and business practices, make the world a better place.