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House of Blues Receptionist/Office Assistant in Holmdel, New Jersey

Job Summary:

THE JOB

The receptionist will interact with guests to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT THIS ROLE WILL DO

  • Office Duties: include but are not limited to; basic secretarial duties such as; answering/returning phone calls, emails regarding guest complaints, questions, comments about upcoming and past events

  • Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests (making daily trips to post office)

  • Various projects, often times including tasks on Microsoft Word, Excel and PowerPoint.

  • Event Duties: Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.

  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.

  • Confer with customers by telephone or email to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.

  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

  • Refer unresolved customer grievances to designated departments for further investigation

  • Management of daily pass system helping manage guest and employee venue access

  • Assist guest with any questions or needs

WHAT THIS PERSON WILL BRING

  • High School Diploma or equivalent

  • At least 2 years in Customer Service and communications

  • Strong strategic thinking and creative problem-solving skills

  • Excellent verbal, written and interpersonal communication skills

  • Acute sense of judgment, tact and diplomacy

  • A strong-sense of teamwork and ability to execute programs

  • Excellent verbal and written communication skills

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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