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Intermountain Healthcare Greeter/Screener - Temporary - COVID 19 Support - Heber, UT in Heber City, Utah

Job Description:

Greets customers, answers telephone calls, takes messages, and forwards calls. Distributes and explains paperwork or forms to customers. Provides clerical support to the office or department.

Job Essentials

  1. Greets customers, answers telephone calls, takes messages, and forwards calls in a courteous and efficient manner.

  2. Checks phone and e-mail messages and communicates accurate messages in a timely manner.

  3. Ensures customers requests are triaged and handled appropriately and timely.

  4. Contacts or pages staff when needed.

  5. Responds to requests for information and appropriately releases information based on policy.

  6. Maintains an organized and clean work and reception area.

  7. Distributes and explains paperwork or forms to customers. Collects paperwork or forms from customers ensuring it is complete.

  8. Collects, copies, or processes items from customers such as forms, insurance cards, or payments.

  9. Tactfully handles difficult situations with customers while remaining positive and professional. When needed, escalates issues to the appropriate staff member.

  10. Provides clerical support. May assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties.

Minimum Qualifications

Six months experience as a receptionist or working in a clerical position with customer service or public relations responsibilities

  • and -

Experience using a computer including e-mail and internet

  • and -

Experience using general office equipment such as fax machines, printers and copiers

  • and -

Demonstrated effective interpersonal verbal and written communication skills

  • and -

Demonstrated ability to perform multiple tasks with accuracy and in a timely manner

  • and -

Demonstrated focus on positive customer service

Preferred Qualifications

Experience working in a healthcare setting

  • and -

Experience typing or performing data entry

  • and -

Experience using a telephone switchboard

  • and -

Experience with word processing, spreadsheets, and scheduling programs

Physical Requirements:

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.

  • and -

Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.

  • and -

See and read computer monitors and documents.

  • and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Heber Valley Hospital

Work City:

Heber City

Work State:

Utah

Scheduled Weekly Hours:

20

Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!

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