Job Information

WM Transportation Route Manager in Hartland, Wisconsin

Why work for WM?

Stability. Great Pay / Benefits. Advancement Opportunities.

About the Route Manager Role

As a Route Manager, you'll be responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of approximately 15 - 20 drivers. You'll establish and maintain positive relationships with all frontline employees - spending the majority of the day in the field with your team.

Essential Duties and Responsibilities


  • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding


  • Provide timely and consistent touchpoints with frontline employees.

  • Regular review of best practices to enhance daily performance

  • Focus on understanding and progress of frontline employee career goals


  • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

  • Actively practice and seek feedback on coaching conversations.


  • Lead by example to ensure safety practices are paramount with each employee and

  • Teaching and developing an understanding of the WM Way

Performance Management

  • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

  • Documents and maintains records required by regulatory agencies such as the Department of Transportation.

  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

What does it take to be a Route Manager (RM) at WM?

The requirements listed below are representative of the qualifications necessary to perform the job.

  • Education: Associates Degree (accredited), High School Diploma (accredited) and two (2) years of relevant work experience.

  • Experience: No experience or successful completion of the WM Route Manager Trainee program required

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • You'll use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day

  • You'll rarely exert physical effort in handling objects less than 30 pounds

  • You'll be in a physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day

  • Normal setting for this job is: office setting and/or landfill/outdoor.

About our Benefits

At WM, each eligible salaried employee receives a competitive total compensation package including:

  • Industry leading health insurance

  • Unlimited PTO

  • 401(K) + company match

  • Life Insurance

  • 100% Paid Tuition, Books, & Fees for 135+ education programs for you and your family

  • Employee Stock Purchase Program

  • Employee Discount Programs

If this sounds like the opportunity that you have been looking for, please click "Apply."

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.


Equal Opportunity Employer: Minority/Female/Disability/Veteran