Job Information

National Institutes of Health IT Specialist in Hamilton, Montana

Summary This position is located in the Office of Cyber Infastructure and Computational Biology (OCIO), Office of Cyber Infrastructure and Computational Biology (OCICB), Office of Science Management and Operations (OSMO), Office of the Director (OD), National Institute of Allergy and Infectious Diseases (NIAID), National Institutes of Health (NIH), Department of Health and Human Services (DHHS). Responsibilities If selected for this position, you may perform the following duties: Manage special projects that have a significant impact on the delivery of customer support services. Lead quick response teams in responding to problems resulting from catastrophic events, such as virus infections or power outages. Resolve hardware/software interface and interoperability problems. Analyze, design, develop, customize, and implement a wide range of complex hardware and software to support large-scale LAN/WAN systems including protocols, management systems, communications controllers, bridges, routers, and other network devices that support extensive operations. Analyze, plan, and coordinate major hardware acquisitions to meet current and future business requirements. Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Develop and implement performance criteria to ensure that requirements are achieved. Represent the customer service discipline on applications development teams to ensure that customer service requirements are addressed during the systems development process from translation of functional requirements through systems testing. Represent the organization in meetings and discussions with vendors and/or intra-agency advisory committees to resolve problems. Work with other agency experts in the design and installation of hardware and software for new network or for major modifications to existing network(s). Requirements Conditions of Employment Qualifications To qualify for the Information Technology Specialist, GS-2210 position at the GS-13 level, you must you must meet the following qualification requirements: You must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all of the following four competencies: 1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must have at least 1 year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: evaluating specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing; designing and installing hardware and software to support large-scale LAN/WAN systems; performing configuration, statistical and utilization analyses and studies associated with capacity and performance management and evaluating configurations and operations to determine the causes of problems and recommending management actions to restore quality services; and developing plans and performance criteria for the installation and implementation of new IT systems. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview application questionnaire before you apply: Education Additional Information If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: A newly appointed or reappointed individual may receive a recruitment incentive. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: This position may be assigned to work with, handle, receive, or store materials designated as Select Agents and Toxins by the Federal Select Agent Program, and is subject to the terms of the National Institutes of Health (NIH), Biological Surety Program (BSP). The NIH BSP requires successful completion of the following: A Bioterrorism Security Risk Assessment: Initial and annual medical qualification assessments held by the NIH Occupational Medical Services. Initial and annual behavioral health screenings, including qualification assessments held by the NIH Behavioral Health Screening Official. A deemed export review per 15CFR 734.8(c). An annual Collective Foreign Threats Screening. Initial and recurrent safety and biological safety training provided on the job. This is a Tier 3 noncritical sensitive National Security position and an Access National Agency Check Inquiry (ANACI), background investigation is required. For more information about NIH BSP please visit A complete list of Select Agents and Toxins can be found at