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Manulife/John Hancock is hiring a Director, Risk and Control Governance within the GWAM Retirement Operations segment!

Reporting to the AVP Operations, this role is integral in building operational discipline and proactively managing risk to improve the risk culture within the organization.

Position Responsibilities:

• Risk Identification & Remediation:

• Lead incident reviews with management, providing operations management with timely consultation on control deficiencies and process improvement recommendations that contribute to long term, as well as immediate business goals.

• Validating alignment of incidents to identified risks & issues.

• Providing reporting to the business to ensure timely management of Incident & CAP closures.

• Analyzing metrics used to track business performance to be shared with various team and leaders across the business unit, identifying risk trends & themes.

• Accounting and Finance:

• Manage and monitor suspense accounts to ensure timely and accurate resolution of discrepancies.

• Perform regular reconciliation of suspense accounts and prepare detailed reports on account status and outstanding items.

• Develop and implement processes and controls to prevent and minimize the occurrence of suspense items.

• Lead and train the accounting team in best practices for managing suspense accounts, ensuring compliance with company policies and regulatory requirements.

• Audit Liaison:

• Act as the main point of contact between Audit (Internal and External) and business units, sharing audit plans and updates.

• Organize meetings and information exchanges between Audit and business units, including validation and sample collection.

• Help business units identify issues at audit commencement and provide guidance on addressing audit findings.

• Review proposed solutions and evidence for addressing audit points, and follow up on the status of outstanding issues.

• Lead learning exercises based on audit themes and findings to improve risk identification and timely remediation in GWAM Retirement Operations.

• Project Risk Assessment:

• Identify risk and recommend control processes on new initiatives and support to include consultation and review of Projects, system enhancements and Operation Change Control requests to ensure proper risk management practices are considered and an effective control environment is maintained.

• Testing of Key Controls:

• Conduct periodic testing of key controls using a risk-based methodology to enable timely identification and remediation of risk.

• Business Readiness Management:

• Track and report on business readiness for changes driven by Regulatory changes and Corporate standards or initiatives.

• Staff Management & Development:

• Lead an Operational control team to support the risk and control governance work within Retirement Operations

• Leadership to Operational Controls staff to ensure individual and team service standards and deliverables are consistently achieved (i.e. delivery of control assessments, training and control consultation to operational business units)

• Provide training to Operations staff on effective control design and risk mitigation strategies

Required Qualifications:

• University degree in Finance or Audit, or related Financial Services Industry experience.

• Strong understanding of Operational workflows, processes, methodologies.

• Demonstrated understanding of controls frameworks and risk management practices.

• Tactical thinker with expert ability to think beyond day to day business realities. Expertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely recommendations.

• Well-organized, with ability to multi-task and manage priorities in a demanding and deadline-oriented environment.

• Strong interpersonal skills with the ability to build relationships across the business and with external stakeholders demonstrating excellent customer orientation.

• Excellent communication skills, influencing and negotiation abilities and ability to present to management at various levels; ability to communicate complex concepts and the results in a clear, concise, easy to understand manner (written and verbal).

• Proficient with MS Office (Word, Excel, Access, PowerPoint).

Preferred Qualifications:

• CPA designation with experience in accounting roles.

• Knowledge and experience from an internal/external audit role.

• Knowledge of relevant legislation and industry practices (Sarbanes-Oxley, OFSI, OECD, etc.).

• Knowledge of Canada and US Retirement products.

• Understanding of project management methodologies.

• Familiarity with RSA (Archer) systemn

Key Problems/Challenges:

• Collaborating well with many stakeholders across GWAM Retirement, effectively influencing risk management practices, including design, implementation and operating effectiveness of controls.

• Supporting a diverse Operations team who support multiple geographies across multiple record-keeping systems and control infrastructure systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.