Veterans Affairs, Veterans Health Administration Social Services Assistant in Gwinnett County, Georgia
Summary The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Atlanta VA in Whole Health Service. This Social Science Assistant is to provide veterans the world-class benefits and services they have earned by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship. Responsibilities The Social Science Assistant functions as an interdisciplinary team member, assisting physicians and other professional/non-professional personnel in a whole health partnership. Performs a variety of roles both in person and via telehealth, that include welcoming Veterans into the local system, orienting them to Whole Health concepts, offering a variety of points of entry into partnership with the local Whole Health System. Coordinating and connecting Veterans to Whole Health resources and programs based on preferences. Assisting Veterans in articulating their goals for health and well-being, learning and practicing new self-care skills. Helping veterans monitor their progress, assisting them in their health plans, supporting them in advocating for themselves to obtain effective services, and providing tools and resources to assist in navigating the Whole Health System within the VAMC and within the community. Performs wide range of tasks to assist Veterans and peers of all ages, from young adult to old age. Provides information and advocates for Veterans' personal health goals and plan. Functions as the steward of how to navigate the whole health system and orient Veterans new to the program about the services, hours, locations, staff, tools, resources, and other pertinent information. Assists the Veterans to explore core elements of personal health planning. Assists Veterans in this exploration through one-to-one or group sessions. Acts as a Veteran' point of contact to navigate through the Whole Health program (pathway, health and well-being programs. Assist Veterans in identifying their skills, strengths, supports, and the resources needed to aid them in achieving their health aspirations. Informs Veterans about community and mutual supports and how to use these to support health and well-being goals Work Schedule: Monday-Friday, 8:00 am to 4:30 pm, Subject to change based on Agency Needs. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Social Services Assistant/PD000000 Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assisting veterans in getting additional support or care when that is required as well as navigate the personalized health inventory; able to determine ways to improve customer satisfaction by utilizing knowledge of the issues, program goals and objectives, work processes, and administrative operations of the organization; able to navigate through the Whole Health Program (pathway, health and well-being programs, clinical care); and able to work as a team and display good customer service skills for internal and external customers. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. CommunicationTeamworkVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light Items such as papers, books, small parts, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.