Job Information

Philips Technical Consultant in Guangzhou, China


In this role, you have the opportunity to

Deliver professional service to customers including pre-selling support, project Implementation, and 2nd line post service in organization. This position is very important to ensure project delivery and technical support, and is playing a very important role in the growth of customer service business.

You are responsible for

  • Serve as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.

  • Prepare site assessments.

  • Provide technical review of system configurations to ensure viability of system performance.

  • Prepare as-built drawings to document work completed during project or particular job.

  • Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.

  • Provide remote and on-site technical support to installed customer base.

  • Instruct customers in the operation and maintenance of the Philips solution.

  • Escalate any technical configuration that is not consistent with technical standards.

  • Demonstrate skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.

  • Deliver customer projects that require analysis of situations and full understanding of the solution being implemented.

  • Exercise independent judgment to adapt to typical variances in the customer environment for obtaining effective results.

  • Properly complete assigned project activities with responsibility for results within project work estimates and defined delivery methods

  • Work in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.

  • Provide regular status of installation activities to project manager, other team members, and functional manager.

  • Collaborate with Philips Solution Architects to assist in the solution selling process.

You are a part of

Professional Services Delivery Team

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Information Systems Technology, Software Engineering, Computer Science or related field preferred; or two years formal education combined with appropriate high tech-related experience.

  • Demonstrated knowledge and/or advanced certifications in specific areas of expertise such as:

  • Excellent knowledge of hardware such as Server, Storage, Network, etc.

  • Excellent knowledge of Windows Servers, IIS, Active Directory, DNS, Power Scripts, MSCS, MCSE desirable.

  • Excellent knowledge of Virtual Machines, VCP desirable.

  • Excellent knowledge of .Net framework programming.

  • Excellent knowledge of SQL server, hands on experiences in designing, developing and troubleshooting complicated query, procedure, especially in performance tuning.

  • Excellent knowledge of data integration, hands on experiences in interface developing including message queue, web service, restful API, socket, etc.

  • Strong knowledge of ETL, hands on capability of ETL tools such as data stage, Pentaho, SSIS, etc.

  • Strong computer network skills, experience in designing, implementing and troubleshooting routers, switches, firewalls and VPN, etc.

  • Integration (HL7, API, Device data transfer HL7 certification is preferred.

  • Previous experience working in a hospital, technical or customer service environment.

  • Provable experiences in large scale solution delivery project.

  • Training / experience in troubleshooting and resolving complex technical problems

  • Excellent customer service skills and ability to effectively communicate with customer.

  • Deliver required results with high levels of customer satisfaction, both internal external.

  • Demonstrates punctuality and efficient work habits. Able to self-direct and to effectively manage priorities.

  • Strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change.

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .