TEKsystems Helpdesk Support Specialist in Greenwich, Connecticut
The client is a large presence in the financial industry as a leading Hedge Fund organization with offices in Greenwich, CT and Charlotte, NC. They are looking for a help desk analyst who will be the first point of contact for all internal issues in the Greenwich, CT office. They will be responsible for working cases through to resolution or escalating to senior level staff as needed.
This position will report to the Director of Infrastructure. There will be infrequent travel between our Greenwich, CT and Charlotte, NC offices. We offer competitive pay, company-paid employee healthcare, 401k with company match, and a generous PTO plan. This position will have upward growth into a junior and possibly senior level infrastructure or network role, with mentorship and personal development encouraged and provided.
Necessary Technical Skills:
Understanding of help desk operations
Junior level troubleshooting ability with applications and platforms such as Windows, Linux, and Office
Excellent customer service skills
Necessary Personality Traits:
Optimistic and Upbeat personality
Enthusiasm and passion for learning
Excellent written skills
Desired Technical Skills:
Office 365/Outlook/Microsoft Office
Hardware Break/Fix Experience
Familiarity with ITIL Process
Help desk, Windows, Customer service, Ticketing system, Troubleshooting, Office 365, workstation, Technical support, Hardware, Support, Windows 10, Windows 7, Exchange, Mobile, Phone support
Top Skills Details:
Help desk, Windows,Customer service,Ticketing system,Troubleshooting,Office 365,workstation,Technical support,Hardware,Support
Additional Skills & Qualifications:
No specific certifications required but they would be a benefit
Aside from the technology, a large deciding factor here will be personality and whether or not they will be able to communicate and build relationships with high level executives while also supporting their technical needs/issues.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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