WeConnect Home Ent. Specialist / Satellite Cable Technician in Greenville, Michigan
Summary: Home Entertainment Specialists are trained to professionally install/maintain TV and broadband systems; in addition to other various smart home solutions, devices and appliances. Essential Duties and Responsibilities: Not limited to the following and may include other duties as assigned.ulliReviews installation specifications, landlord permit, condominium association regulations, manufacturer's instructions, and government ordinances to determine installation site for the dish./liliVisually inspects installation site to identify obstructions, such as trees or buildings that could distort or block signals from satellite./liliDiscusses satellite dish placement and installation requirements with customer./liliDigs hole for the pole to support satellite dish base, mixes, pours, and finishes concrete in the hole for the pole mount./liliDigs trench and lays underground cable to connect satellite dish to receivers in customer's building./liliAssembles and attaches electronic and structural components of satellite dish./liliClimbs ladder to install satellite dish when area is inaccessible from ground like roof, siding./liliWorks in limited space areas like attic, basement or crawl spaces./liliRuns wiring like coaxial cable, phone line inside the interior wall or the exterior of the building./liliOrients satellite dish to direction and altitude of satellite signal./liliConnects satellite dish system to customer's TV including any other electronic/audio equipment./liliTests installed system for conformance to specifications and performs upgrades as needed to conform to standards./liliInstructs customer in use of equipment./liliReplaces or repairs defective parts and equipment./liliPlaces outbound calls to the customers to pre-call, confirm appointments and verify specifications of the work order, communicates with call center employees over the phone to modify, reschedule, close, cancel work orders for installation./liliInstallation and connection of phone lines or Ethernet connections on all installations./li/ul Competencies: To perform the job successfully, an individual should demonstrate the following:ulliRespond promptly to customer needs and requests for service and assistance, answer customer's questions./liliAble to read and interpret written information./liliLook for ways to improve quality, monitor own work to ensure quality./liliMeet productivity standards, completes work in timely manner, use time efficiently./liliReport potentially unsafe conditions, use equipment and materials properly./liliBe consistently at work as scheduled, arrive at appointments on time./liliFollow instructions, respond to management direction, complete tasks on time or notify appropriate person with an alternate plan./liliAbility to recognize opportunity and provide additional products and services to every customer/li/ul Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be 18 years of age or older. Must possess a valid driver’s license. Must be able to lift over 70 lbs at a time (ladder). Possess a working knowledge of hand tools and power tools.