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Sodexo Patient Services Manager 2 in GREENSBORO, North Carolina

Unit Description

At Sodexo we believe that Quality of Daily Life contributes to the progress of individuals and the performance of organizations. Sodexo designs, manages and delivers comprehensive service solutions to create an outstanding experience for the people we serve. We have anexceptional career opportunities for Patient Services Manager 2 to join our team at Moses Cone Memorial Hospital in Greensboro, NC .

The Moses H. Cone Memorial Hospital, also known as Moses Cone Hospital, is the largest amnd most comprehensive medical center within our five-county region. A leader in compassionate, quality care, our easily accessible 63-acre campus includes a 517-bed teaching hospital and referral center. The campus includes the Women's & Children's Center at Moses Cone Hospital which opened in February 2020.

The successful candidates will:

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;

  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

  • perform tray assessments to ensure food quality and presentation and tray accuracy;

  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;

  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

  • knowledge of nutrition and specialized diets;

  • experience with oversight of diet offices; and/or

  • strong management skills, preferably in health care.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NC-GREENSBORO

System ID 668495

Category Food Service

Relocation Type No

Employment Status Full-Time

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